Josh Skinner | Page 8

Josh is service is great. He is very knowledgeable, friendly and knows what he’s doing friendly and knows what he’s doing More

by Lindsey Verified Customer Verified Customer

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Josh Skinner in the service department did a phenomenal job assisting me in what i come into the dealership for. Great job to him. thanks job assisting me in what i come into the dealership for. Great job to him. thanks More

by Lindsey Verified Customer Verified Customer

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The service department is great the people that you are dealing with are very good at what the do and I like that they call to let you know exactly what's going on with your vehicle dealing with are very good at what the do and I like that they call to let you know exactly what's going on with your vehicle More

by beango1978 Verified Customer Verified Customer

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The employees I interacted with in both the service and parts department were professional and accommodating. Service was quick and sales staff were super friendly! parts department were professional and accommodating. Service was quick and sales staff were super friendly! More

by griffinashley18 Verified Customer Verified Customer

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Rocky Mount Chrysler Dodge Jeep Ram has professional, fast, and friendly service. The knowlegeable staff kept me informed about the status of my maintenance and made the paperwork easy. fast, and friendly service. The knowlegeable staff kept me informed about the status of my maintenance and made the paperwork easy. More

by richlith Verified Customer Verified Customer

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My experience with this company has been very unpleasant. I was never provided a wheel lock key for my car at the time of purchase which I did not realize until I got a flat tire a year later and needed to r I was never provided a wheel lock key for my car at the time of purchase which I did not realize until I got a flat tire a year later and needed to remove the tire. Which I contacted the dealership to inform them of such and they told me that I would have to bring my car to them for them to find one that match my car. When I arrived I was told I would have to purchase one. I informed them I had never received one at all. I was asked serval times which started to come off as accusatory if I had my tires rotated and it was misplaced when I received that service from another company (which I have been going to for 10 years and they provide excellence service) Which I explained to them I never had my tires rotated it’s recommended to rotate the tires after a certain mileage (I don’t have to if I don’t want, right?) but I had not had that service done only an oil change. If I was provided a wheel lock key at the purchase of my vehicle this experience could have been avoided. The service I received was unprofessional and they held no accountability for mistakes that were made on their end. When I expressed my concern with management I was met with more attitude and accusations as if I did something wrong and provided them with bad service when I was the customer. One of my concerns out of a few was my personal information was left on the counter for anyone to walk in to see. When I questioned them about it all they said was “we are closed so you were the only person coming in at this time. I’m supposed to be off I stayed as a courtesy for you because we close at 6, I have kids” which I replied the door was unlocked and the gate was still up which indicates anyone can still walk in as I did. I was called to pick up my car after 6, 6:08 to be exact because they “cleaned” my car which the only thing I could tell was done was some type of oil was put on my tires as a “courtesy” because they placed a dirty air compressor in my back seat in the mist of a global pandemic where my daughter has to sit. I was refunded my money and offered a free oil change but after the way I was treated I would never return to this dealership for any service if I don’t have to. This experience has caused me great stress and anxiety to the point when I finally spoke to someone that tried to show understanding I broke down and began to cry. As I type this review I am reliving this experience all over again. More

by JESSICAMANLEY Verified Customer Verified Customer

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Part department is excellent and very professional in that they do they are very courtesy. I was very concerned know one was wearing a mask. that they do they are very courtesy. I was very concerned know one was wearing a mask. More

by lllarryhall5254@gmail.com Verified Customer Verified Customer

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I bought some accessories for my Ram Truck and had them installed! The Parts and service department were extremely professional! I will be a returning customer! installed! The Parts and service department were extremely professional! I will be a returning customer! More

by genehodges563 Verified Customer Verified Customer

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This is a great dealership! Josh and Jasper are great! They always make time for us. Got last 2 jeeps there! Nice waiting room too! They always make time for us. Got last 2 jeeps there! Nice waiting room too! More

by RCRHENSLEY Verified Customer Verified Customer

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Outstanding job. Customer service was very outstanding. Didn’t have any issues took very good care of my wife and myself while we waited on car. Didn’t have any issues took very good care of my wife and myself while we waited on car. More

by B_DEVIL04 Verified Customer Verified Customer

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