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Juan Fletes
Juan Fletes at Mark Christopher Auto Center

Juan Fletes

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6
49 Reviews
4.6

49 Reviews

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49 Reviews of Juan Fletes

December 29, 2025

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Employee Rating

Cesar and Juan were very helpful I had a great experience. They worked with me and took care of my truck. More

by ESERHAL89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dino Picanzo, Cesar Luna

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Dec 29, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm pleased to hear that you had a great experience at Mark Christopher Auto Center and that Cesar and Juan were able to assist you with your truck. We appreciate your feedback and look forward to seeing you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2025

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very professional and helpful. ..sorry we couldn't find a vehicle to replace my terrain. More

by JKOMBLEVICZ
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Recommend Dealer
Yes
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Dec 28, 2025

Mark Christopher Auto Center responded

Thank you for your review! I appreciate your kind words about our professionalism and helpfulness. While we regret that we couldn't find a vehicle to replace your Terrain this time, we hope to assist you in the future. Please don't hesitate to reach out if you have any questions or need assistance later on. Thank you for choosing Mark Christopher Auto Center! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 24, 2025

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Very helpful. Quick and courteous with amazing follow up. And very easy to work with. More

by abomblara
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armando Nuno

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Dec 24, 2025

Mark Christopher Auto Center responded

Thank you for your kind words! I greatly appreciate your feedback and am thrilled to hear that you found us helpful, quick, and courteous. At Mark Christopher Auto Center, we strive to provide excellent service and are glad you had a positive experience. We look forward to working with you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 07, 2025

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Very friendly team, dedicated to giving the best service to all. I will be coming back for a long time. More

by matt.lee1916
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Mark Christopher Auto Center responded

Thank you so much for your kind words, Matt! I'm thrilled to hear you had a great experience with our friendly team at Mark Christopher Auto Center. We look forward to serving you for many years to come! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 07, 2025

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This service center has always been top-notch to me. The staff is wonderful and always take care of our vehicles quickly and perform the tasks well. More

by Millard Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dario Gomez, Javier Juarez

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Dec 08, 2025

Mark Christopher Auto Center responded

Thank you for your kind words, Millard! I truly appreciate your positive feedback about the service at Mark Christopher Auto Center. It's great to hear that our staff has consistently provided you with top-notch service and taken care of your vehicles swiftly and effectively. We look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2025

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Juan was super helpful in getting me checked in. The overall service was quick and top notch. Definitely will continue choosing Mark Christopher as my service center. More

by Villarreal1890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Mark Christopher Auto Center responded

Thank you for your positive feedback! I'm happy to hear that you found our service quick and top-notch, and that Juan was able to assist you with your check-in. I appreciate your loyalty to Mark Christopher Auto Center, and we look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 23, 2025

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My recent experience was HORRIBLE ! You keeping my vehicle for a week for an hour repair really makes the GMC experience just like owning a FORD! the new policy changes for service are More

by Pete
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 23, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience, Pete. I understand that timely service is a key part of the vehicle ownership experience. Your feedback provides valuable insight into how service processes are experienced by customers at Mark Christopher Auto Center. If you’d like to discuss your visit further or provide additional details, please feel free to contact me directly. I’d welcome the opportunity to review your experience and answer any questions you may have. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2025

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They help me on everything I needed and Juan was able to work with my schedule so everything was good thanks for the help More

by juanguerra1975
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Mark Christopher Auto Center responded

Thank you for your review, Juan! I'm happy to hear that Juan was able to assist you and accommodate your schedule at Mark Christopher Auto Center. We appreciate your kind words and look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2025

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Juan is a poor communicator. He told me it would be 1 hour maximum one and a 1/2 hours well over 2 hours. I seen my truck up at the top. Where you pick your vehicle up at sat th More

by cfettig63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 25, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your concerns regarding communication, service timing, and completion accuracy. At Mark Christopher Auto Center, we focus on clear updates, efficient turnaround, and thorough service execution, and your feedback helps reinforce those priorities. Please feel free to reach out to me directly to continue the conversation. Your insights are valuable as we strive to enhance our service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2025

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Employee Rating

That’s my third time dealing with Mark, Christopher in the last five years always up to my expectation nice clean dealer dealership, friendly staff very helpful this time I always help by Mr. Richard Chan More

by chadi126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri, Nate Heath, Jackie Klosky, Avo Injian, Javier Juarez, Julie Escobar, Sam Abdelmesseh, Lloyd Beardsley , There was a gentleman who very helpful by the name of JC

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Oct 23, 2025

Mark Christopher Auto Center responded

Thank you so much for your fantastic review! I'm thrilled to hear that your experiences at Mark Christopher Auto Center have consistently met your expectations. It's wonderful to know that Richard made you feel valued and treated you like family during your visit. We appreciate your recommendations and look forward to welcoming you and your referrals back to our dealership soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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