Justin Chretien | Page 2

I am honored to provide feedback on my 5 Star experience at Toyota of Cleveland. From start to finish, I received excellent care. Our Sales Associate, Alfred Odister, was extremely knowledgeable, professi at Toyota of Cleveland. From start to finish, I received excellent care. Our Sales Associate, Alfred Odister, was extremely knowledgeable, professional, and courteous. He went above and beyond to make sure it was an awesome experience. He found the perfect car for me, explained every aspect, and made sure it exceeded my expectations. The Finance Manager, Taylor Alton, was amazing as well. He handled the required paperwork, explaining each form and the options offered without pressure to subscribe. It was a pleasure to meet the Sales Manager, Justin, who made me feel confident that I made the right choice with Toyota of Cleveland. It was a positive, incredible experience, and I highly recommend Alfred, and this dealership for your next Toyota purchase. More

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Great salesman great finance manager. Great over all experience. Highly recommend Josh Howard as your salesman Great over all experience. Highly recommend Josh Howard as your salesman More

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Austin was wonderful! Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would r Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would recommend him to anyone who might be interested in car shopping. More

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I could not have asked for any better help, service and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and support than what my family received from this dealership. On a Saturday evening most dealerships would not have anyone around to help. Matthew and Jordan were very welcoming, helpful and accommodating during a stressful car situation. My car had to be towed to this repair garage and I was worried I was going to be stranded for 2 days, 3 hours from home, with my 11 year old son. The entire dealership was generous and friendly. My son and I were both visibly upset. Jordan and Matthew gave my son a hat, water bottle and allowed me to use one of their cars to get us home until my car could be repaired. It is truly remarkable how quickly and easily they turned an overwhelming situation into one that made things easier to get through. Not everyone would be that caring, kind and understanding. When you buy a vehicle you want to make sure that you buy one from a dealership like this one. My family has always bought new cars from reputable dealerships, I know the value of a good dealership. I will not forget how well I have been treated throughout this experience. More

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Thank you Toyota of Cleveland for helping us find the perfect family car, The Grand Highlander. Everyone who works there is so helpful and nice. Special shoutout to Damon and Monte who went above and bey perfect family car, The Grand Highlander. Everyone who works there is so helpful and nice. Special shoutout to Damon and Monte who went above and beyond for us. They are experts in this field and the nicest people to work with. Thank you all so much again! More

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The staff are all very courteous and helpful. Even changing my mind several times. They all were very patient. I felt I was getting very good treatment Even changing my mind several times. They all were very patient. I felt I was getting very good treatment More

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We actually bought a Hyundai Santa Cruz. Taylor was very helpful in explaining options with the warranty. Taylor was very helpful in explaining options with the warranty. More

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"If you are looking for a new vehicle, I highly recommend Toyota of Cleveland. I just picked up a 2026 Tacoma Limited and the experience was top-notch from the moment I stepped into the showroom to when I pu Toyota of Cleveland. I just picked up a 2026 Tacoma Limited and the experience was top-notch from the moment I stepped into the showroom to when I pulled into my driveway. My sales rep, Kenny Jones, was a pleasure to work with. The sales process can be daunting, but Kenny resolved all my questions quickly, honestly, and with no difficulties. There was no pressure—just wonderful service and total transparency. Financing can often be the stressful part, but Julien Allinder xxI Manager handled my transaction with high professional standards. The paperwork also was with good explanation and without pressure. A special thank you to Tyler Ratledge, F&I Director, for clear understanding, his complete and total professionalism, and all the work he put in quickly the next day. Tyler, Kenny, and Julien completely owned the situation and can resolve any issue, question, or problem without fail. What really stood out was how they went above and beyond; when it came time to take the truck home, they ensured I was confident with the power-retractable running boards and the JBL Premium Audio system and all systems even after closing they were helping me. I have never had a dealership do that. WOW, what a great feeling I have the next day thank to them. I am sure this excellence goes for the entire sales force at Toyota of Cleveland, TN. They stayed committed to getting the deal right for me. Without fail, my next purchase will be with them again in the near future!" More

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Great staff and an awesome salesman, Josh Howard! We have bought here before and will continue to do business with them in the future. We have bought here before and will continue to do business with them in the future. More

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The character & integrity of the General Manager, Monte' Burney, drove our initial interest in Toyota oF Cleveland. Upon arrival in search of a new vehicle the atmosphere alone spoke for itself. We talked w Burney, drove our initial interest in Toyota oF Cleveland. Upon arrival in search of a new vehicle the atmosphere alone spoke for itself. We talked with Nathan Walker, our salesman. He was very professional and knowledgeable of the complete Toyota vehicle line. He advised us on the Lease vs Purchase Options as well. Once we found a vehicle and negotiated a deal with Nathan and Justin Chretien, we drove home in our new vehicle. Chrystal was also very helpful and informative regarding all issues pertaining to the Lease, warranty and service options. These key professionals made our new vehicle decision very quick and easy. This dealership truly operates in excellence in every way. We also received a message this morning checking in on us and if we were loving our new Highlander Hybrid. Very thoughtful on Nathan's part. Thank You! More

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