Kyle Silcox | Page 14

Great service from Jamie 10 stars but tires came back with glue and stains. Jamie deserves only 19 stars with glue and stains. Jamie deserves only 19 stars More

by Lisa77 Verified Customer Verified Customer

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I communicated very clearly at the very first appointment the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. A the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. Are you absolutely pasta place to go double check because it doesn’t make any sense because the rattle stared after the front skid plate was removed. I drove the care for 2 months without a rattle. The advisor checked with the shop and said it was NOt possible to tighten up the skid plate in the rear with out the front. I decided to get the front down to stop the rattle. However got it done but the rattle did not go away. I called after 10 mins of picking the car up. In addition you guys say that you vacuum and wash vehicles, you have not vacuumed in my vehicle once. I also got my brake flush. However, they didn’t check the brake pads appropriately. I got a brake service pad less than two weeks after the brake flush. I’m addition they didn’t do the brake flush buy the book. They did it without removing the tires. They said they could put air in the tires because they didn’t know where the key for the room once over the key for the rivers in the place the key for the rim goes in a BMW alpina. Not to mentioned they didn’t call to just ask me so they could do the job. You do not offer rental cars as every other BMW dealer prior to my experience with this dealer. Finally when I requested a supervisor to call to review they had the same advisor calll. Then he said he didn’t hear me tell him the rattle was in the rear. This dealer is the worst BMW dealership I have worked with. More

by dansimpson28 Verified Customer Verified Customer

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Excellent service! Everything done as expected. Liked the video showing inspection underneath. Everyone was great!! Everything done as expected. Liked the video showing inspection underneath. Everyone was great!! More

by nleslie2 Verified Customer Verified Customer

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They took excellent care of me and made sure that I was in and out with a great experience. Kyle is always awesome at having 100% customer service!!! in and out with a great experience. Kyle is always awesome at having 100% customer service!!! More

by spearfisher88 Verified Customer Verified Customer

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I took my car in because the light came on saying a tire was low. The saw me right away. Looked & said I had a nail. While they were checking me in, they noticed that there was a recall on the vehicle. So t was low. The saw me right away. Looked & said I had a nail. While they were checking me in, they noticed that there was a recall on the vehicle. So they said that they would take care of that at the same time. So they gave me a loaner. I like the efficiency of sparing me two trips. Great job. More

by bridget.phillips Verified Customer Verified Customer

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From their sales reps, to service department, you won't find better people to deal with that actually care and spend the time to explain everything to you. find better people to deal with that actually care and spend the time to explain everything to you. More

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I had a great experience with this dealership. They were kind, professional and very productive throughout the entire process of finding the right vehicle for my family and I. Thank you Ferman BMW They were kind, professional and very productive throughout the entire process of finding the right vehicle for my family and I. Thank you Ferman BMW! More

by Shelly Verified Customer Verified Customer

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So very helpful. Takes care of you. Communication and listening to the customers needs. Friendly Takes care of you. Communication and listening to the customers needs. Friendly More

by lc96kb Verified Customer Verified Customer

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Promptly taken for service at my appointment time and service lasted around 2.5 hourd service lasted around 2.5 hourd More

by zucelsolc Verified Customer Verified Customer

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Best service center I have ever taken my car to,would definitely use them again definitely use them again More

by Dopie Verified Customer Verified Customer

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