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Lena Grubb
Lena Grubb at Maple Hill Auto Group
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Lena Grubb | Page 4

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
239 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

6 yrs, 6 mos

4.9

239 Reviews

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239 Reviews of Lena Grubb

December 01, 2022

Dealership Rating
Employee Rating

Great and friendly service. Very good communication and reminders both before and during the service. Simply a pleasant experience. More

by DYKSTRA.STUART
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 08, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 29, 2022

Dealership Rating
Employee Rating

Quick and friendly service, always appreciate the ease of making appointments. Very comfortable waiting area! More

by maddy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else you need, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@mapelhillauto.com

November 22, 2022

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Employee Rating

Every one was polite and professional and every thing was handled quickly. I was definitely used your service again Stephen Holtz More

by LAKEBUM66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lauren Armbruster, Sadie Hisey

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Nov 29, 2022

Maple Hill Auto Group responded

Thank you! Don't hesitate to reach out if there is ever anything we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 16, 2022

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Employee Rating

Enjoyed talking with the employees in the service department they were very knowledgeable and kind. More

by DDON9780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sadie Hisey

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Nov 17, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 07, 2022

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Employee Rating

We were in town for a family emergency and they fit us in last minute. They were super helpful, very quick, had refreshments, no one hounded us to upgrade and they were very professional. We wish that we wer More

by JENNSCAMERON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Helpful
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Nov 14, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 04, 2022

Dealership Rating
Employee Rating

They were fast and friendly. I got there early and got out early. Made my day! More

by MICHAEL.GRAJALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey

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Nov 04, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 31, 2022

Dealership Rating
Employee Rating

Great service, great prices. I'm totally happy with my experience. I would definitely be recommending More

by Mattcast34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey

Helpful
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Nov 01, 2022

Maple Hill Auto Group responded

Thank you! If there's ever anything else we can do, please let us know.

October 27, 2022

Dealership Rating
Employee Rating

Very helpful and understanding staff. Also helped with a missing screw dimension for the roof rack More

by JSAINES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey

Helpful
Report | Print
Oct 28, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 25, 2022

Dealership Rating
Employee Rating

Friendly service members, minimal hold time. Greatly appreciate the complimentary car wash, lounge with refreshments More

by KzooElantra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Oct 26, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 19, 2022

Dealership Rating
Employee Rating

Family Friendly, fair, fast and always a joy to work with. no place We’d rather go. More

by TLEVEQUE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey

Helpful
Report | Print
Oct 21, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything you need, please don't hesitate to give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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