Lon Dunham | Page 3

Awful. Owned the truck for 2 weeks before it had to come UPDATE: After my initial terrible experience, Franky Moreno said he wanted to make things right. Early on he was responsive but after the first week, UPDATE: After my initial terrible experience, Franky Moreno said he wanted to make things right. Early on he was responsive but after the first week, he slowly began to ignore and not reply to emails. After I saw him at the dealership to bring in my brand new truck for the 4th time in a month, I told him the truck was still not fixed. He proceeded to shrug his shoulders as if to say “oh well.” The only person that I can say has been helpful during this process is assistant service manager Carlos. He recommended I contact Chrysler corporate because if the issue with my truck after my 4th time back for service. I took his advice, contacted Chrysler, and currently have a case number with them in hopes of having my truck fixed properly. The dealership has been nothing but disappointing. I would never recommend this place to any family, friends, or co-workers. Not a single employee from the dealership has reached out to apologize or try to make things better. I would recommend going anywhere but here for anyone looking into vehicle purchasing or service. Awful. Owned the truck for 2 weeks before it had to come in for alignment and terrible wind whistling noise when the window was down. Waited over 4 hours without any resolution. I couldn’t be more disappointed in the dealership. I’d be more than happy to leave a great review but at this point the customer service has been nothing but terrible. At this time, I could not recommend anyone purchasing or servicing a vehicle from Marino if this is their idea of exceptional customer service. I hope to provide an updated positive review if the issue is resolved in a timely and professional manner but time will tell. More

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Great Sales and Service Purchased a Certified Pre Owned Jeep Grand Cherokee from JC, he showed my all the features and we went on a few test drives. Ended up going with the 5 Purchased a Certified Pre Owned Jeep Grand Cherokee from JC, he showed my all the features and we went on a few test drives. Ended up going with the 5.8L Hemi. Took it in for maintenance and the service department provided a great price on the service, including a free multipoint inspection and tire rotation. Thanks guys!! More

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Amazing Experience Marino Jeep Chrysler Dodge was truly amazing to work with while trying to decide what vehicle fit my son and my needs! Gabriel and staff were truly ac Marino Jeep Chrysler Dodge was truly amazing to work with while trying to decide what vehicle fit my son and my needs! Gabriel and staff were truly accommodating by answering my emails, having cars ready to test drive when I arrived, to the ease of completing the purchase! I know my Jeep and I are in good hands if anything needs an adjustment on the car!! The service Manager provides top notch maintenance and service to all vehicles serviced!! Marino is a great dealership to do business with!! I More

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Awesome Dan Koljovic was an awesome salesman. He was extremely friendly and knowledgeable. He made the process easy and stress free! The sales and service dep Dan Koljovic was an awesome salesman. He was extremely friendly and knowledgeable. He made the process easy and stress free! The sales and service department are highly recommended! More

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Great store Very clean and friendly. Pretty easy process from sales to service. No reason to ever buy or service a Jeep anywhere else. And they have the nicest u Very clean and friendly. Pretty easy process from sales to service. No reason to ever buy or service a Jeep anywhere else. And they have the nicest used car inventory I have ever seen. I have been to a lot of used car lots and the choices of clean great condition vehicles is awesome! More

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Sales and service Marino CJD is the best dealer to go to. Great staff great service, I recommend them very highly. Everyone explained everything thorough, they make Marino CJD is the best dealer to go to. Great staff great service, I recommend them very highly. Everyone explained everything thorough, they make feel very at ease More

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Wonderful staff members I recommended dealership highly due to the profession that these employees have they help you with all the knee that you need highly recommended the d I recommended dealership highly due to the profession that these employees have they help you with all the knee that you need highly recommended the dealership is better than the one in Skokie Illinois More

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Quick and great service. I got a free diagnostic check The best dealership out there in the world. Professional kind and perfect service too. Very quickly done and free coffee. Beautiful automobiles. Helpe The best dealership out there in the world. Professional kind and perfect service too. Very quickly done and free coffee. Beautiful automobiles. Helped me budget too with great ideas of what's important for my Challenger. More

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