Malek Abed | Page 2

My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

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Everybody from the salesman to the sales manager to the finance person was awesome to work with. Highly recommend and I will be returning. finance person was awesome to work with. Highly recommend and I will be returning. More

by wolverine276 Verified Customer Verified Customer

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They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

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Excellent dealer fourth vehicle purchased everything quick and as promised will be back very soon quick and as promised will be back very soon More

by nazpastorjc Verified Customer Verified Customer

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Great experience sales and finance team very professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! More

by dmaraffa Verified Customer Verified Customer

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Very Professional and fast, trade and deal closed in aprox 2 hours, I highly recommend aprox 2 hours, I highly recommend More

by zyad.sadaoui Verified Customer Verified Customer

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Service for the oil change was great, Cliff was very understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the 2nd row seats for multiple months, causing me to climb in and out of my van to safely secure my small children in the back seat. Toyota Direct will not return phone calls or assist with a reasonable resolution to this issue and Toyota did not have a fix for the recall at this time. It is extremely frustrating to have a brand new vehicle that is 1/3 useless and extremely inconvenient for small children- which is the sole reason for purchasing the vehicle in the first place. More

by aleshia.mcnutt Verified Customer Verified Customer

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Great dealership, great experience. Fadi was great to work with. Much better experience than another local Toyota Dealership. Will definitely return. Fadi was great to work with. Much better experience than another local Toyota Dealership. Will definitely return. More

by jdfreviewer Verified Customer Verified Customer

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I had a great experience buying my new Tacoma. Islam was great to work with and had everything ready to go. Islam was great to work with and had everything ready to go. More

by maxtaylor22 Verified Customer Verified Customer

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We had a very good experience and the people were very friendly and easy to work with friendly and easy to work with More

by mel_ann33 Verified Customer Verified Customer

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