Mark Salak
Mark Salak at Honda of Lincoln

Mark Salak | Page 13

Service Advisor

Honda of Lincoln

2770 Yankee Hill Rd
Lincoln, NE 68516

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4.8
162 Reviews
4.8

162 Reviews

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162 Reviews of Mark Salak

December 26, 2019

Dealership Rating
Employee Rating

It seems like any time I come here, I always get someone who has an attitude. Sometimes there is someone who is genuinely nice, but over the past few years, I've come to the conclusion that unless you are s More

by Love my Honda Cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Williams, Dave Rose, Marlys Jones , Brian Kreuzberg

Jan 08, 2020

Honda of Lincoln responded

Honda of Lincoln responded privately on 12/26/19 4:43 PM Thanks for taking some time to provide me with some valuable feedback about our service department. We take a tremendous amount of pride in the quality of the repairs that we perform and how we treat our customers. Our goal is to provide value added services and provide exceptional customer service. I'm very sorry that you have had some of my employees make you feel like we only care about you if your spending a bunch of money or purchasing a vehicle. That is absolutely not what we want. We would never want to jeopardize a customer relationship. We continue to change processes every day to make your visit with us more convenient and to continue to provide exceptional customer service. We utilize feedback from our customers to make those changes. Could you give me a call or respond with a name of the employee who made you feel not valued, and that your time is not valuable. We would like to continue to service and maintain your Honda for you and I'm very confident we can do that if we could just visit. Thanks again and I look forward to visiting with you. Sincerely Jeff Williams Service Manager Honda of Lincoln

Dec 26, 2019

Honda of Lincoln responded

Thanks for taking some time to provide me with some valuable feedback about our service department. We take a tremendous amount of pride in the quality of the repairs that we perform and how we treat our customers. Our goal is to provide value added services and provide exceptional customer service. I'm very sorry that you have had some of my employees make you feel like we only care about you if your spending a bunch of money or purchasing a vehicle. That is absolutely not what we want. We would never want to jeopardize a customer relationship. We continue to change processes every day to make your visit with us more convenient and to continue to provide exceptional customer service. We utilize feedback from our customers to make those changes. Could you give me a call or respond with a name of the employee who made you feel not valued, and that your time is not valuable. We would like to continue to service and maintain your Honda for you and I'm very confident we can do that if we could just visit. Thanks again and I look forward to visiting with you. Sincerely Jeff Williams Service Manager Honda of Lincoln 402-450-1894

November 16, 2019

Dealership Rating
Employee Rating

This is my second lease from Honda of Lincoln and both times my Finance Director was Chad Erwin. Quality service is when the representative keeps it simple, fast and direct to the point. Chad Erwin has al More

by Trevorblythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Goodyear, Alexis Fregoso , Chad Erwin

Nov 18, 2019

Honda of Lincoln responded

Trevor, thank you for your continued loyalty and for taking the time to share your experience with us. We're happy to hear you had a great one. Enjoy your new Honda Insight!

July 22, 2019

Dealership Rating
Employee Rating

Perfect Place to Buy A Car We have bought several cars from Honda of Lincoln over a number of years. This was the best experience yet. Greg was the perfect salesman. He took tim More

by Stanjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2019

Honda of Lincoln responded

Stan and Mary, thank you for the wonderful review and thank you so much for choosing Honda of Lincoln for all of your vehicle needs over the years. Enjoy your new Honda!

March 22, 2019

Dealership Rating
Employee Rating

Great Service Mark did a great job of communicating what was going on, what was needed, what it would cost, and the time frame. He really went to bat for me with t More

by senebraskaee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Drevo

Mar 25, 2019

Honda of Lincoln responded

We're happy to hear you enjoyed your recent experience and thank you for taking the time to share it with us.

March 13, 2019

Dealership Rating
Employee Rating

Great Sales and Service departments We have been doing business in the service department for years. We were recently able close on a certified used car and was a great experience! More

by awesome!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2019

Honda of Lincoln responded

Thank you for being such a loyal customer. We're happy to hear you were able to find a great vehicle.

January 29, 2019

Dealership Rating
Employee Rating

Honda loyalty We just bought a 2019 CR-V. It has the sturdy, reliable feel of a Honda, with all the latest safety and technology features. Cliff was great to work w More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Sweeney , Cliff Foster

Jan 31, 2019

Honda of Lincoln responded

Thank you for being such loyal Honda customers. We're happy to hear you enjoyed your recent experience and we look forward to helping you with your vehicle needs for many years to come. Enjoy your new Honda!

January 22, 2019

Dealership Rating
Employee Rating

Very helpful My questions were answered thoroughly and patiently. I was not pressured to purchase a vehicle. The vehicle I purchased was explained to me so I was c More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Calvin West , Chad Erwin

Jan 24, 2019

Honda of Lincoln responded

Margaret, we're happy to hear you enjoyed your experience with our team. Thank you for taking the time to share your experience with us. Enjoy your new vehicle.

November 15, 2018

Dealership Rating
Employee Rating

Best service Advisor Ever Mark Sallak is the best he has helped me with all my Honda's ever especially with our 2008 Honda Pilot from needed brakes and tires to an Alternator a More

by Decents1981us1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nolan Bivens, Rich Barak, Sue Wetherbee , Mark MacKenzie

Nov 15, 2018

Honda of Lincoln responded

We're pleased to hear that Mark has provided you with the excellent customer experience you deserve. Thank you for taking the time to share your experience with us and we look forward to helping you with your vehicle needs for many years to come.

November 05, 2018

Dealership Rating
Employee Rating

great experience We have been dealing with Brian and Chad for the past 8 years and have always been treated well. We love our Ridgeline and our hybrid insight. Brian i More

by WARD82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrin Curry, Marlys Jones, Sue Wetherbee , Mark Borchardt, Chad Erwin, Brian Kreuzberg

Nov 06, 2018

Honda of Lincoln responded

Thanks for the 5-star review. We're pleased to hear you have had great experiences over the years and we appreciate your loyalty. We look forward to seeing you again soon.

November 03, 2018

Dealership Rating
Employee Rating

Service call. After I purchased my car. There were a few things that needed adjusting that I notice immediately. Like the very next day. Main thing was my brakes ma More

by Tawnkatuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russ Meyer, Andy Otte

Nov 06, 2018

Honda of Lincoln responded

We're happy to hear our team provided you with the excellent customer experience you deserve. Thank you for taking the time to share your review with us and we look forward to helping you with your vehicle needs for many years to come.

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