Marna Sakios | Page 2

Tyler was very helpful and patient with our questions and concerns. No pressure at all and very up front about the buying process. Will recommend to others! concerns. No pressure at all and very up front about the buying process. Will recommend to others! More

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I write this review with the intent it appears is requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative r requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative response or that we won’t return to Ken Garff. We’ll return wherever Mike Coleman and Joey Burns are. It started with the need to trade in an old vehicle in which Mike offered an extremely fair trade to the extent that we had no interest in even trying another dealership to buy from. Joey and Mike both were very helpful in narrowing down options of what we were looking for. We had bought from Marna earlier this year and had a wonderful experience and was looking forward to possibly working with her again. It was Mike’s day off, but I told Joey when I would be arriving, he was in SLC but told me to ask for Walker. Walker was busy, so they asked for Marna in which she was also busy, but Jeremy was there to help. We were asking for one of Joey’s options, but Jeremy listened carefully and took notes to what we were looking for and navigated us through the website and showed us a few things in which we settled on looking at the car that we eventually bought. Jeremy was great to work with. My dad was in the car business for 30 years and I literally can’t stand the typical car salesman. We’ve been very impressed with those we’ve worked with at Ken Garff. Everyone seems very real and genuine. Until we met Isaac. Having spent some time with my dad as he was the old GM at Petersen on your current lot, he would point out the typical xxxxxx-bag salesman tactics. One such tactic, is to make people wait. You make them wait and wait until they’ll practically sign anything just to get off the lot. If there’s anything customers hate it’s: 1 – Waiting 2 – No communication 3 – Waiting forever This is what happened to us. We settled on the car, and we told Jeremy we had about an hour before we had to leave. Even 25 years ago on my dad’s lot, I saw Bank Finance approvals come in around 10 minutes, 15 minutes tops. Jeremy left to go talk to Isaac at about 11:20. Our son was getting out of school at 12:30, and my wife had a tutoring appointment with an 8th grade Ukrainian refugee who was failing her classes. We waited, and we waited, and we waited. No communication with anyone what was going on. We didn’t even know who Isaac was. At 1:45, our son now sitting under a tree for almost an hour-and-a-half, and my wife having missed her appointment with this poor refugee student, Isaac finally showed up, acting like it was bad news we were signing with Golden West. (Still not sure what that was about.) We understand if there’s a bad guy on the lot – it’s the finance guy. He’s the guy that’s trying to up-sale all the warranties and add-ons. So, you would think the dealership would make sure the finance guy wouldn’t give customers the “xxxxxx-bag car salesman” vibe. We had already signed up for almost all of the warranties, so when he got to the warranties signing page, he started going through the list we signed up for and even at the end kind of mumbled under his breath for the one he added on to push. Because neither of us understood the mumbling we asked some questions of how much difference in monthly payments the additional warranty was, and we debated back and forth for a minute until we decided to go ahead with it. Additional note – this was the interior exterior coverage of the car. So now Jeremy had to give us back the keys to the car we just got rid of so we could go pick up a our kid and buy him a milk shake for being so patient, because your service crew now had to comb through the car in and out to make it spotless and some poor guy spent the rest of his day trying to buff out the paint, which to Joey’s credit he finally made the call that the car just needed to be repainted. Once again, we’ll go back to wherever Mike Coleman is, he’s our guy! But we’ll probably be a little less patient when it comes to financing. Thanks again for an awesome car. More

by cSTOWELL Verified Customer Verified Customer

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Great people. Great experience. Simple, straightforward and no hassle. Very knowledgeable staff and willing to take the necessary time to make the experience comfo Great experience. Simple, straightforward and no hassle. Very knowledgeable staff and willing to take the necessary time to make the experience comfortable. More

by INSBOYZ60 Verified Customer Verified Customer

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I love my new Kia Sorento. Marna was great to work with! I would recommend Ken Garff Honda Riverdale if you’re looking to purchase a new car. Marna was great to work with! I would recommend Ken Garff Honda Riverdale if you’re looking to purchase a new car. More

by kerriedschaak Verified Customer Verified Customer

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Great experience! Marna was amazing and very professional! I would recommend this dealership to my friends and family. Marna was amazing and very professional! I would recommend this dealership to my friends and family. More

by jennmch Verified Customer Verified Customer

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Very smooth experience. Marina spent the time to be sure I understood how to use all of the cool tech in my new vehicle. Thank you! Marina spent the time to be sure I understood how to use all of the cool tech in my new vehicle. Thank you! More

by csbarker579 Verified Customer Verified Customer

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I have to admit that most of my car shopping has been through ordering vehicles from the factory, negotiating the price and extras via text and email, and coming in just to see the vehicle, test drive an through ordering vehicles from the factory, negotiating the price and extras via text and email, and coming in just to see the vehicle, test drive and sign. I loathe having to sit around dealerships for hours working on purchasing a vehicle and rarely buy from the lot. That being said, It was really a pleasure working with Mitch. He wasn't trying to push me into purchasing the Ridgeline. He went over all of the features I requested, went with my wife and I for a test drive to answer questions and after, asked if we were interested in purchasing. Mitch went over the options such as the extended warranty and the pricing. All pretty much seamless, although the paperwork took longer than I expected. I would certainly work with him again and would recommend him to my friends and family looking to purchasing a vehicle from Honda. And I also appreciate the video he sent of the Ridgeline prior to me coming in to view it in person. I want to give kudos to Zach as well as he was the one I initially worked with to purchase the Honda. I asked for rebates comparable to other dealers along the the interest rate, and he kept his word. and also to Marna. Although we didn't work with her on this purchase, we did come in a couple of weeks ago to look at a used Nissan Frontier. she knew we wasn't interested and didn't try to hype up the vehicle in order to get us to buy it. I enjoy working with people who just provide you the info you need and let you make decisions for yourself. More

by theodore.mccalebb Verified Customer Verified Customer

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Great Experience. Marna was awesome to work with! She was very professional and really went above and beyond. Marna was awesome to work with! She was very professional and really went above and beyond. More

by jennmch Verified Customer Verified Customer

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They handled the process of me purchasing a new car very well and treated me and my family great along the way. well and treated me and my family great along the way. More

by karsth07 Verified Customer Verified Customer

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Exceptional staff who handled all our needs and answered all our questions. Very fun experience all our questions. Very fun experience More

by TROYGAGE Verified Customer Verified Customer

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