Michael O'Hare | Page 8

I don’t know for sure yet, but the “nonstandard” way they handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting from NY State anyhow. I really hope it’s not a scam because I’d like to be able to believe these are honest decent people. They told me I could not get the rebate taken off the price of the car, but if I signed the rebate application forms they would repay me later. In order to apply for the rebate, they had me sign forms which created the appearance that I had already received the rebate. I DID NOT EVER receive the rebate. They produced a revised sale document some time after the sale which appeared to indicate that I had paid $1,000.00 less than I had actually paid, and listed the rebate among the items as if I had already received it. They then sent NY State a fraudulent sale document which showed that I was given the rebate and paid $1,000 LESS than I actually paid. If DCH Toyota does end up sending me the rebate amount as promised then perhaps it’s not a scam, but I’m still appalled that they would risk creating such an appearance. To erode customer trust for absolutely nothing seems pointlessly stupid. And if it is a scam, then to so adversely affect customer impression for so paltry a sum is almost as stupid. Now, every time I look at the car I feel sick. American consumers don’t expect a major brand like Toyota to engage in this sort of criminality, or to condone dealerships that do. More

by SCOTTFROMMER Verified Customer Verified Customer

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The team that helped us with the new truck was fantastic! It was an easy no-fuss process, and I would highly recommend the whole team to anyone who is looking for a new car! Thanks again to everyone! - James It was an easy no-fuss process, and I would highly recommend the whole team to anyone who is looking for a new car! Thanks again to everyone! - James Caroll More

by J Verified Customer Verified Customer

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This was my second dealership that I visited that day. I'm glad that I decided to take the chance and go to Toyota. They made me feel important and showed how important it was for me to feel comfortable w I'm glad that I decided to take the chance and go to Toyota. They made me feel important and showed how important it was for me to feel comfortable with whatever car choice I made. The staff was patient and understanding. Michael went above and beyond to help me get my new used car. I'm so happy with my new used car and my experience with the Toyota dealership. I will use them again in the future. More

by untamedbrat33 Verified Customer Verified Customer

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This was our 4th car from dch. We came here even though we moved an hour away because of the service we get every time. We came here even though we moved an hour away because of the service we get every time. More

by TAZ1883 Verified Customer Verified Customer

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Everyone was nice and friendly. Everything they explained went very smooth with installing the car hitch. I love my hybrid highlander. Everything they explained went very smooth with installing the car hitch. I love my hybrid highlander. More

by Disneynut84 Verified Customer Verified Customer

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This is my fifth Toyota that I have bought from DCH. Always a good experience. I recommend all my friends to use DCH. Always a good experience. I recommend all my friends to use DCH. More

by E kipp Verified Customer Verified Customer

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It was a pleasure working with Mike ohare and the dealership. They were straight with me. I was able to get the car I wanted .No hassle. I had to get and pay for some extras that I did not want. But dealership. They were straight with me. I was able to get the car I wanted .No hassle. I had to get and pay for some extras that I did not want. But at least I didn't have to pay a large sum over MSRP. I definitely recommend and buy from this dealership again. . More

by LKCOHEN Verified Customer Verified Customer

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As in the past DCH sales department continues to deliver outstanding service. The process to lease a new vehicle from DCH is always effortless for me outstanding service. The process to lease a new vehicle from DCH is always effortless for me More

by BTRSWEETX2 Verified Customer Verified Customer

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Very friendly, and knowledgeable. Everything was handled professionally and efficiently. Will definitely recommend the dealership, and sales people. Everything was handled professionally and efficiently. Will definitely recommend the dealership, and sales people. More

by PKIPNEWMAN Verified Customer Verified Customer

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Loved going for Toyota Care. I’m sad my 2 free years are up but I will still bring my car there for maintenance. I’m sad my 2 free years are up but I will still bring my car there for maintenance. More

by Tiffany Toole Verified Customer Verified Customer

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