Mike Latham | Page 3

As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with m shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better. More

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I am always receiving a good quality service at Maita Toyota. People here are nice and friendly! Toyota. People here are nice and friendly! More

by rusetss Verified Customer Verified Customer

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I’ve gotten to where I refuse to do reviews when I’m required to do written review with a dictate about number of words required to do written review with a dictate about number of words More

by GEFINE Verified Customer Verified Customer

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From the time that I arrived to the time I lowest was appx 45 min. I had prepared myself for 3 hours. It was great. appx 45 min. I had prepared myself for 3 hours. It was great. More

by foman18 Verified Customer Verified Customer

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First of all your customer service is not good and does not have proper behavior with the customer. not have proper behavior with the customer. More

by AHMADJAWED.SADAT Verified Customer Verified Customer

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Val Valadez and Norbert Santos have been my Service Advisors now for over 7 years. They know my vehicles and they know me. The last trip there was originally booked with Norbert to fix my headlight is Advisors now for over 7 years. They know my vehicles and they know me. The last trip there was originally booked with Norbert to fix my headlight issue but Val was there that day. These two are seamless; their positive qualities are tremendous. Val looked at the previous service records and said that I am due to have a 10K mileage service in less than 2 months in March. He says the car is going to be here for the headlight replacement anyway. Why not save yourself a trip back to get the maintenance done later on when you can do it all now? Great idea!!! More

by NascarBilly Verified Customer Verified Customer

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A bit troubled by the result of the last inspection. It was recommended that I purchase 4 new tires. This was surprising, b/c the car itself only has 30K miles on it, and 2 of the tires are newer than It was recommended that I purchase 4 new tires. This was surprising, b/c the car itself only has 30K miles on it, and 2 of the tires are newer than that. I decided against buying anything without giving it further consideration, and I was surprised when I got home and reviewed the inspection to see that two of the tires still have 5/32. It also says that a "mount and balance" of the right front tire was declined, but I don't recall our ever discussing this -- though in all fairness this might be confusion on my part. Your computer won't let me submit the form without identifying who advised me, and I don't remember. In order to submit the form, I've said "Mike Latham", though I know it wasn't him. The person who helped me should be 3 stars, but to be fair to Mike I'm going to give him 5. IT'S REALLY LOUSY TO ASK PEOPLE TO GIVE YOU FEEDBACK, AND THEN "TRAP" THEM WHERE THEY MUST GIVE A RESPONSE IN ORDER TO COMPLETE THE FORM. More

by sh0 Verified Customer Verified Customer

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Everyone i had contact with were professional, good communicators and helpful from the person that meant my tow truck, parts department battery purchase, install and service desk. communicators and helpful from the person that meant my tow truck, parts department battery purchase, install and service desk. More

by MTENNEY1 Verified Customer Verified Customer

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It is always good experience for me to service vehicles at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. More

by rusetss Verified Customer Verified Customer

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Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

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