Mike Pierce | Page 7

Angela Davis, Mike Pierce and Mark Mauricio what an amazing team!! Mr. Mark treated me with kindness, respect, understood my purpose and delivered more than I could ever ask for. Mr. Mark walked me st amazing team!! Mr. Mark treated me with kindness, respect, understood my purpose and delivered more than I could ever ask for. Mr. Mark walked me step by step and answered all my questions and just truly cared about me as his customer. He works with a wonderful team, Mrs. Angela was in constant communication upon delivering my vehicle, very friendly and thorough. I’m grateful for Mr. Pierce and helping me with the numbers and keeping me in my budget. I’m forever thankful and my loyalty is forever embedded with Big Star Cadillac. My first Cadillac and the experience was 10 stars ⭐️ More

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The experience was amazing, very helpful and my car was beautiful, will come again for sure beautiful, will come again for sure More

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Very attentive, professional and was able to answer all questions and help with my anxiety. questions and help with my anxiety. More

by VRPREJEAN Verified Customer Verified Customer

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I have done this 4 times already. I have done this 4 times already. I have done this 4 times aileady. I have done this 4 times already. I have done this 4 times aileady. More

by jmm2949 Verified Customer Verified Customer

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The dealership was awesome cool looking vehicles to choose from loved the CT4 that I got Victor Rivas and Mike Pierce were awesome salesman and manager very knowledgeable on the vehicle that they helpe choose from loved the CT4 that I got Victor Rivas and Mike Pierce were awesome salesman and manager very knowledgeable on the vehicle that they helped me with, they were very nice and great attitude just a great people to work with on getting into a new vehicle in general, I would definitely recommend Big Star Cadillac to everyone and to go see Vitor Rivas and Mike Pierce, Thank You Big Star Cadillac and Victor Rivas and Mike Pierce for helping me get my Cadillac CT4 More

by sisco200505 Verified Customer Verified Customer

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Lisa was a very professional and an outstanding sales associate. She's very knowledgeable. Very appreciate for her assistance. associate. She's very knowledgeable. Very appreciate for her assistance. More

by amberscott1988 Verified Customer Verified Customer

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Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More

by miltonwalter Verified Customer Verified Customer

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I truly appreciated the remote purchase and delivery process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt out of the extras added onto my vehicle, only to discover after receiving my vehicle, the paint protection prep they did scratched the paint on my vehicle, and the theft device was never installed (illegal?), or at least they won't provide me information on what it is. After washing off the dirt from the trip from Houston to Austin I noticed the swirled scratch marks all over, I contacted both the salesman (text) and the manager (email) to address these concerns, but both will not respond. Since purchasing my vehicle I have spent over $1K to repair my paint so that I can actually be happy with my new car. I could never consider buying another vehicle from this dealership due to the lack of after-sale business professionalism I have received. Update 2/26/2024: Jose was on vacation when trying to contact him, he has been very helpful since returning. Mike did contact me and has been transparent on the processes and we are working on a resolution to the paint repair expenses. More

by Bdg812023 Verified Customer Verified Customer

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George was awesome and a great salesman. I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a finance issue and he worked things out for me so that I was satisfied. I’m grateful for the work that he, Keith, and Kelly put in to my deal. Things changed with adding my trade and all of these men went to work to make things happen for me. I’m grateful and pleased with Big Star. Even the receptionist was kind and friendly and calming when I was frustrated in the wait period. Again, a huge shout out to George which is the reason I bought at this dealership. A continuous gratitude to all the other staff making things work out to finalize the deal. More

by crystalwsturm Verified Customer Verified Customer

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Everyone exceeded our expectations. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. More

by paulddarden Verified Customer Verified Customer

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