Mike Pierce | Page 7

I truly appreciated the remote purchase and delivery process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt out of the extras added onto my vehicle, only to discover after receiving my vehicle, the paint protection prep they did scratched the paint on my vehicle, and the theft device was never installed (illegal?), or at least they won't provide me information on what it is. After washing off the dirt from the trip from Houston to Austin I noticed the swirled scratch marks all over, I contacted both the salesman (text) and the manager (email) to address these concerns, but both will not respond. Since purchasing my vehicle I have spent over $1K to repair my paint so that I can actually be happy with my new car. I could never consider buying another vehicle from this dealership due to the lack of after-sale business professionalism I have received. Update 2/26/2024: Jose was on vacation when trying to contact him, he has been very helpful since returning. Mike did contact me and has been transparent on the processes and we are working on a resolution to the paint repair expenses. More

by Bdg812023 Verified Customer Verified Customer

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George was awesome and a great salesman. I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a finance issue and he worked things out for me so that I was satisfied. I’m grateful for the work that he, Keith, and Kelly put in to my deal. Things changed with adding my trade and all of these men went to work to make things happen for me. I’m grateful and pleased with Big Star. Even the receptionist was kind and friendly and calming when I was frustrated in the wait period. Again, a huge shout out to George which is the reason I bought at this dealership. A continuous gratitude to all the other staff making things work out to finalize the deal. More

by crystalwsturm Verified Customer Verified Customer

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Everyone exceeded our expectations. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. More

by paulddarden Verified Customer Verified Customer

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We had a great experience. Everything went smoothly and easy. We were treated with respect and courtesy. Everything went smoothly and easy. We were treated with respect and courtesy. More

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Not satisfied with service usually problems stay and don’t go away. Needs to improve don’t go away. Needs to improve More

by samina.jamilmd Verified Customer Verified Customer

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Victor was a pleasure to work with. He went over every detail and concerns I had with my purchase. He went over every detail and concerns I had with my purchase. More

by jpcuevaz Verified Customer Verified Customer

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They went out of their way to make the car buying experience as pleasant as possible. Every road block They were willing to help get through. experience as pleasant as possible. Every road block They were willing to help get through. More

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Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More

by MARG.SENNETT Verified Customer Verified Customer

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Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

by arreolaf1 Verified Customer Verified Customer

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Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer him. Kind cordial works very hard for the customer More

by BANIKMD Verified Customer Verified Customer

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