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Mike Pierce
Mike Pierce at Big Star Cadillac

Mike Pierce | Page 8

General Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
153 Reviews
4.6

153 Reviews

Write a Review

Dealership Experience

10 yrs, 6 mos

Industry Experience

30 yrs, 7 mos

Specialties & Trainings

Dealership Management, and Creating customers for life

153 Reviews of Mike Pierce

January 29, 2024

Dealership Rating
Employee Rating

We had a great experience. Everything went smoothly and easy. We were treated with respect and courtesy. More

by Dee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzZulfi zzChoudhry

Print
Jan 29, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 04, 2024

Dealership Rating
Employee Rating

Not satisfied with service usually problems stay and don’t go away. Needs to improve More

by samina.jamilmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Sonnier, Ainsley Roark , Amilia gully

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Jan 04, 2024

Big Star Cadillac responded

Thank you for your review. Sorry to hear you have concerns with our Service Department. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly so that I may better work to address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 01, 2024

Dealership Rating
Employee Rating

Victor was a pleasure to work with. He went over every detail and concerns I had with my purchase. More

by jpcuevaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz, Victor Rivas, Raven Rasberry

Print
Jan 02, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 29, 2023

Dealership Rating
Employee Rating

They went out of their way to make the car buying experience as pleasant as possible. Every road block They were willing to help get through. More

by lmottu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Ruben Cauton , zzAngelika zzFelix

Print
Dec 29, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 29, 2023

Dealership Rating
Employee Rating

Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y More

by MARG.SENNETT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Ruben Cauton, Kelly Wilson

Print
Dec 29, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 01, 2023

Dealership Rating
Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, Cris Mascorro 5 stars

Print
Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

November 25, 2023

Dealership Rating
Employee Rating

Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer More

by BANIKMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Kelly Wilson, Steve Sons, Kevin Sonnier

Print
Nov 28, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 09, 2023

Dealership Rating
Employee Rating

Love this dealership. I drive from humble tx get quality serve. We love MR BOBBY More

by BOGANHOUSTON2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez, Bobby Miller

Print
Nov 10, 2023

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

November 08, 2023

Dealership Rating
Employee Rating

Jason was very energetic and wonderful to deal with. Can't wait to purchase there again. I would recommend them to anyone. More

by dlieb.lci
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Jason Ramsland

Print
Nov 09, 2023

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

November 02, 2023

Dealership Rating
Employee Rating

Very professional team and facility. Fred, Kevin, and Mike were extremely helpful throughout the entire process. More

by dpiddy189
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Sonnier , zzFrederick zzMcGrew

Print
Nov 03, 2023

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

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