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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
January 24, 2025
Been with Klaben for 10 years now. Always treated well. Kim especially makes sure everything is addressed and future plans have estimates to budget for. Always treated well. Kim especially makes sure everything is addressed and future plans have estimates to budget for. More
by DH
Verified CustomerOther Employees Tagged: Joe French, Kim Wolfram, Gavin Fano
January 24, 2025
Mona was amazing she was able to get me in quick and I didn’t even have an appointment. I needed a loaner car and she even helped me with that process didn’t even have an appointment. I needed a loaner car and she even helped me with that process More
by lucyMihailovic
Other Employees Tagged: Christine Klaben, Kyle Crowe, Justin Fisher
January 24, 2025
Gavin was very knowledgeable and understanding of my needs. He accommodated me even though my appointment was actually next week. I appreciate his advice and help with getting my car done as quickly and needs. He accommodated me even though my appointment was actually next week. I appreciate his advice and help with getting my car done as quickly and efficiently as possible. I will only go to Gavin from now on. More
by JESS O’Donnell
Other Employees Tagged: Gavin Fano
January 23, 2025
Been with Klaben for 40+ years. No complaints in sales or service department best around. No complaints in sales or service department best around. More
by dondecavitch
Other Employees Tagged: Joe French, Tim Sterling
January 16, 2025
They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking about. Among various people at this dealership, across 22 years of my custom, I have never met one who I have a complaint of any kind about. I also like that they don't press upsells of anything, More
by anuchtal
Other Employees Tagged: Joe French, Gavin Fano, Anthony Thurman Jr , Shelby Wiley, If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize
January 07, 2025
The Klaben service team always exceeds my expectations for quality and professionalism. There's a reason I keep going back when there are other options. for quality and professionalism. There's a reason I keep going back when there are other options. More
by Darkreyule
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Tom Alcorn
January 07, 2025
wonderful service every time. very helpful and accommodating. always a pleasure working with Joe French very helpful and accommodating. always a pleasure working with Joe French More
by espymartinez
Other Employees Tagged: Joe French
January 07, 2025
Excellent customer service great communication very clean and friendly definitely will refer friends and family and friendly definitely will refer friends and family More
by FLYINGFREE108
Other Employees Tagged: Joe French, Gavin Fano
January 06, 2025
1/6/2025 - took my car in for its regular oil change. Mona Crooks did a great job again getting me in and out quickly and making sure I knew what was needed. I have worked with Mona for twenty years and Mona Crooks did a great job again getting me in and out quickly and making sure I knew what was needed. I have worked with Mona for twenty years and she has always taken care of me. More
by FOURHOLMS
December 23, 2024
Klaben Ford/Lincoln Service Department is the best place to have your vehicle serviced. I’ve been dealing with them for 25 years and would not trust anyone else with my car. to have your vehicle serviced. I’ve been dealing with them for 25 years and would not trust anyone else with my car. More
by Ladyluck54
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