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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
October 03, 2024
Klaben Ford hit it out of the park this time with their service dept. Their new service of video taping the customers vehicle problems & listing cost to repair are amazing!!! Mona made process quick and ea service dept. Their new service of video taping the customers vehicle problems & listing cost to repair are amazing!!! Mona made process quick and easy as she always does. Thank you Mona & Klaben Ford for your outstanding service! More
by bneitz0
October 02, 2024
I have always enjoyed going to Kent klaben Ford. Always friendly and convenient.. great job Mona Always friendly and convenient.. great job Mona More
by kkcowgirl2fun4u
Verified CustomerOther Employees Tagged: Sean Bradford, Bo Stewart
October 01, 2024
Did the job right the first time. They expalained everything but the remote start. Later explained that it was extra ! Service was done in a reasonable amount of time ! They expalained everything but the remote start. Later explained that it was extra ! Service was done in a reasonable amount of time ! More
by Rjoh720
Other Employees Tagged: Sean Bradford
September 27, 2024
Team went above and beyond. To help me with a vibration it turned out to be tires that. They did not install but fixed the problem anyways. Thank you team. To help me with a vibration it turned out to be tires that. They did not install but fixed the problem anyways. Thank you team. More
by Jschrenk84
Other Employees Tagged: Tom Alcorn
September 24, 2024
Very professional. Addressed all concerns in a timely manner. Also provided good video-based information on the parts to be replaced. Super-friendly and ready to provid Addressed all concerns in a timely manner. Also provided good video-based information on the parts to be replaced. Super-friendly and ready to provide information. More
by harry
September 18, 2024
I have been buying vehicles from Klaben for almost 30 years Need I say more? years Need I say more? More
by Jearle9437
Other Employees Tagged: Joe French, Jennifer Bowen, David Mitchell
September 12, 2024
I received professional service with issue addressed to my satisfaction including detailed explanations on next regarding recall and other matter where a part was ordered. my satisfaction including detailed explanations on next regarding recall and other matter where a part was ordered. More
by jpallack
September 11, 2024
I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everything is as is should, and keep me aware of potential issues and wear in advance. More
by fairyrain826
Other Employees Tagged: Joe French, Tom Alcorn, Sean Bradford, Steve Sigmund
