Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks | Page 8

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,309 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 3 mos

Industry Experience

34 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,309 Reviews

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1309 Reviews of Mona Crooks

November 04, 2025

Dealership Rating
Employee Rating

My loyalty links was worth the weight in gold. They did provide a loaner vehicle and shuttled me back and forth to dealership. Great Job! More

by OBRIENC0
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Recommend Dealer
Yes

October 31, 2025

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I had not intended to purchase a car the day my husband and I visited Klaben however, being greeted by Luke Deegan made it an easy decision. He did not pressure us into any decision making but was so know More

by Pat
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Recommend Dealer
Yes

Other Employees Tagged: Luke Deegan, Angela Mazzagatti

October 30, 2025

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KLABEN is the only dealership that I will ever trust my car for service and repairs. More

by GERRY-SUSIE44221
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Recommend Dealer
Yes

Other Employees Tagged: Joe French, Tom Alcorn

October 27, 2025

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Fast. Efficient. Professional Mona is always a congenial person to communicate with. Seems to take pride in her job. More

by mcnealkathy1520
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Recommend Dealer
Yes

October 25, 2025

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Mona and the team at Klaben Auto always go above and beyond when it comes to taking care of our vehicles. Recently, I brought my car in for a tire pressure issue, along with an oil change and tire rotat More

by jasykes999
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

October 19, 2025

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I continued to receive updates on my repair. Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving i More

by EKOSLA1039
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Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian, Gavin Fano

October 16, 2025

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Mona has been my go to for many years. She is knowledgeable and honest. Communication is excellent More

by Happy Girl
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Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christine Klaben, Jennifer Bowen , Terry Baughman

October 15, 2025

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Took my 2012 F150 in for cam phasers, worked with Aaron, Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated More

by wmdouglas72
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Recommend Dealer
Yes

Other Employees Tagged: Steve Sigmund, Aaron Heinlein , Cody

October 15, 2025

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They are 100% customer oriented and really know how to take care of you and understand your needs! More

by Sroth2
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Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

October 10, 2025

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The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. More

by tcasto9322
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Recommend Dealer
Yes
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