I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
Write a Review1309 Reviews of Mona Crooks
October 31, 2025
I had not intended to purchase a car the day my husband and I visited Klaben however, being greeted by Luke Deegan made it an easy decision. He did not pressure us into any decision making but was so know and I visited Klaben however, being greeted by Luke Deegan made it an easy decision. He did not pressure us into any decision making but was so knowledgeable about the Corsair hybrid car we were looking at and even took the car out of the showroom so I could drive it. I am now the owner of a beautiful Lincoln Corsair hybrid vehicle. Luke is a great asset to your dealership! More
Other Employees Tagged: Luke Deegan, Angela Mazzagatti
October 30, 2025
KLABEN is the only dealership that I will ever trust my car for service and repairs. car for service and repairs. More
Other Employees Tagged: Joe French, Tom Alcorn
October 25, 2025
Mona and the team at Klaben Auto always go above and beyond when it comes to taking care of our vehicles. Recently, I brought my car in for a tire pressure issue, along with an oil change and tire rotat beyond when it comes to taking care of our vehicles. Recently, I brought my car in for a tire pressure issue, along with an oil change and tire rotation. During the visit, they noticed a problem with my windshield and replaced it completely—at no cost! Mona does an excellent job keeping us informed every step of the way. Truly outstanding service—5 stars! More
Other Employees Tagged: Mona Crooks
October 19, 2025
I continued to receive updates on my repair. Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving i Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving it More
Other Employees Tagged: Carl Bujorian, Gavin Fano
October 16, 2025
Mona has been my go to for many years. She is knowledgeable and honest. Communication is excellent She is knowledgeable and honest. Communication is excellent More
Other Employees Tagged: Richard Klaben, Christine Klaben, Jennifer Bowen , Terry Baughman
October 15, 2025
Took my 2012 F150 in for cam phasers, worked with Aaron, Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated issue. Everyone at Klaben was very helpful on getting my truck back and me into a rental. Issue was diagnosed, repaired and I received it back very quickly. They kept me informed on all repairs and what was needed. Klaben has now gained a new customer. Thank you all for taking care of my vehicle and me. More
Other Employees Tagged: Steve Sigmund, Aaron Heinlein , Cody
October 15, 2025
They are 100% customer oriented and really know how to take care of you and understand your needs! take care of you and understand your needs! More
Other Employees Tagged: Bo Stewart
October 10, 2025
The Dealership is top notch wouldn’t go anywhere else . Mona is the best service advisor in the business. Mona is the best service advisor in the business. More
Other Employees Tagged: Mike Brandvold, Joe French, Tom Alcorn, Sean Bradford

