Rachel Moffett

I don't know about new cars, but if you buy a used car from them, be extremely careful. In my case, they told me that the car was in perfect working order. Ford Explorer 2017. But before the sale, neither from them, be extremely careful. In my case, they told me that the car was in perfect working order. Ford Explorer 2017. But before the sale, neither the timing belt nor the water pump were replaced, they were not checked, although they were already faulty. And these components must be replaced after 5 years of use. Any mechanic knows this. Neither the condition of the brake pads (they were worn out to zero), nor the battery, which was all in leaks, nor a dozen minor breakdowns. By the way, there was an interesting moment when their mechanic told me that the condition of the brake pads is nonsense and you can drive without them. It was a little shock for me to hear such nonsense from a mechanic from a large, respectable-looking auto center. I thought that he would also add that brakes are not needed at all and that they were invented by cowards. I agree, you should have taken the car for an independent examination before buying. But that's $250-400. And I deliberately decided to buy a car from a reputable center with a good reputation (that's what's written about this center on the Internet) and not from a semi-legal site. And that's why I was relaxed and didn't expect deception and fraud. And in vain. After 5 months, the car began to require serious repairs for about a third of the price. And when I came to their center with this, they also continued to lie to me with smiles that the car passed the inspection. Maybe they did. But then their inspection consisted only of cleaning the interior. They left the car for inspection and said that they could repair it for almost $5,000. That's the story. There are photos and documents. But now there is no way to legally dig into this issue. Yes, it was essentially a deception, but everything was verbal. All I asked them for when I came was that I didn't need junk, but a completely technically sound car that had undergone pre-sale preparation. I also asked for a one-year warranty on the engine and transmission. They promised all this with smiles. And they showed me a blue Ford Explorer for $17,000, which they assured me met my requirements for a car. Unfortunately, I do not yet speak English perfectly. And when registering, they showed me the "warranty" I asked for, but it turned out to be a warranty on tires and scratches. They also included in the price a huge number of additional payments and services, many of which were duplicated by insurance or by each other and at the same time were not necessary. Be careful with this, too. Remember that you can't trust a single word of the employees of this center. Check everything. And if it is quite possible to hold this center liable for additional services (the case of three lemons), I am doing this now. then in the case of deception about the quality of the car, you risk getting a normal car only on paper instead of a normal car. But in reality, it will be junk. The repair of which will suck a third of the price of the car out of you in the first six months of ownership. Be careful with these people, I work there. Don't trust a single word they say. Check everything yourself. and don't be fooled by the apparent solidity and respectability of their company. As my case showed, between respectability and a couple of dollars that can be earned on the client's trust, they will choose a couple of bucks. Despite dozens of messages in correspondence with them, only ordinary employees always answered me. Of course, they gave me the manager's contact. And I sent him a letter. But he did not deign to answer me. Moral: if something looks beautiful and solid on the outside, it does not mean that it is not rotten inside. But there are many other auto centers that, I am sure, value their business reputation and will never exchange it for a couple of bucks obtained by outright deception. Protect yourself and your loved ones from such situations. Good luck 🤞 More

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My salesman “Zee” was the best. He took the time to really listen to my wants and needs in order to find the perfect vehicle for my family. Excellent customer service. really listen to my wants and needs in order to find the perfect vehicle for my family. Excellent customer service. More

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We recently visited the Folsom Hyundai, we were greeted by Rachel, she showed us both used and new vehicle all-wheel vehicles. We drove away with an 2020 Tucson Hyundai. I love it. Thank you Rachel for by Rachel, she showed us both used and new vehicle all-wheel vehicles. We drove away with an 2020 Tucson Hyundai. I love it. Thank you Rachel for making our buying experience memorable. More

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I’m very satisfied with my brand new car. It’s absolutely perfect for my first car. Save and very easy to drive. Staff was excellent. Thank you perfect for my first car. Save and very easy to drive. Staff was excellent. Thank you More

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Great Sale staff! Horrid sales Managers Rachael is a super sales person! She is courteous, professional, and learned about the products she represents. Purchasing is another story. The sa Rachael is a super sales person! She is courteous, professional, and learned about the products she represents. Purchasing is another story. The sales people are not directly involved. Instead of this being a simple straight forward process, the store uses a closer and a sales 'approver' to make the deal. They are high pressure and unprofessional. They exercise the wear you down business model. They actually rescinded an offer THEY made to me. I left the store and was so unhappy with the run-around, I wrote a email lodging my displeasure at the lack of decorum and professionalism. Within 1 minute I was called and they said they would do a deal, BUT, was not what I proposed/wanted. Sales team is great. If you can handle the unprofessional angst of the folks who execute the sale consider this store. Else, go elsewhere. Why should a buyer have the tolerate this? Never have I ever had to deal with this non sense at any other dealership. I did buy the car. The detail was poor. After several attempts to get the delivery correct, I still had to take the car and remove stickers at my home and complete other details I should not have had to do. More

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with Rachel’s help we found the car that fit my lifestyle. Then Oz was very patient and work very hard to get me the deal I needed to be able to get the car. I could go on and on about the great lifestyle. Then Oz was very patient and work very hard to get me the deal I needed to be able to get the car. I could go on and on about the great way I was treated and about the great deal I got I just want to thank all of the people At Folsom Lake Hyundai for helping me get such a great car I love my at Folsom Lake Hyundai for helping me get such a great car I love my Cana Kona More

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Honest and open service As soon as we got there someone came to attend us. We didn’t feel pressured to buy the top of the line model but rather they made the focus on what wa As soon as we got there someone came to attend us. We didn’t feel pressured to buy the top of the line model but rather they made the focus on what was our needs in a new vehicle. Everyone was helpful and nice. More

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My Sales person Rachel was great! I have to thank my sales person Rachel as if it wasn't for her staying on top of items i needed i don't know how the outcome would have been otherwise I have to thank my sales person Rachel as if it wasn't for her staying on top of items i needed i don't know how the outcome would have been otherwise. More

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Awesome I've been with other dealerships in the past but never showed me how my car works ie. the cars features and other things. Rachel was an amazing sales I've been with other dealerships in the past but never showed me how my car works ie. the cars features and other things. Rachel was an amazing sales representative when I was choosing my vehicle and the other representatives there was very friendly. More

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Exactly what we wanted and no BS Jim our sales guy knew his product and knew how to address our concerns and solve our problems without wasting our time. We never felt pressured and m Jim our sales guy knew his product and knew how to address our concerns and solve our problems without wasting our time. We never felt pressured and my wife is thrilled to be getting a vehicle that has everything she wants at a great price. More

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