Regina Krauza | Page 2

Regina runs that department like a well-oiled machine. Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service has been done at Smythe. More

by LISACOS4 Verified Customer Verified Customer

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The workers are great. The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Eve The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Every time the car needs an upgrade date, the check engine light comes up.The service department has to due the update which takes 2 hours. These are only two problems of many which have occurred. It is not the fault of the service dept. it is the car!! More

by Frances Verified Customer Verified Customer

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Appointments I make are usually relatively convenient to book and the staff is friendly and efficient. book and the staff is friendly and efficient. More

by KARLANDBETH Verified Customer Verified Customer

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Mark was exceptional! If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with my key fobs was resolved. If I lived closer to this dealership, I would definitely go there for service. Regina put the best people in charge of my issues. The only reason I rated the dealership itself a 4 was that I had to ask my salesperson for missing documents several times before they were sent. He also did not call me when my registration came in, luckily Mark sent me up to the reception desk to ask and they were there. The document and registration fees were not explained to me prior to purchase and I did not realize until afterwards that there is a large variation in fees between New Jersey and New York. Initially, my salesperson said that there was not a Costco discount on pre-owned cars, even though I had a certificate. After checking with a manager, he found out that there was and applied it. I was rushed out of my session with the person explaining the car (even though we were not finished) to go to the financial person, only to wait there in the waiting room. Afterwards, I spoke to Val, who was very helpful and put me in touch with Regina, who assigned Mark to help me. I have nothing but the highest praise for Mark and the service team! More

by ARMINAY Verified Customer Verified Customer

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Timely, fair pricing, take the time To answer our questions, detailed estimate. Did not oversell. questions, detailed estimate. Did not oversell. More

by AMY.RADIN Verified Customer Verified Customer

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Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended warranty and prepaid maintenance covering my car for 10 years of ownership so it was nice to walk away with a $0 repair bill. The Service department at Smythe Volvo is always a pleasure, courteous, polite, and easy to work with. More

by XC40 OSD Verified Customer Verified Customer

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Justin was polite and efficient. Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure li Took my information and left me to enjoy a coffee in your waiting room. Service completed, I left driving 10 miles when suddenly the tire pressure light turned on on dashboard. I had to return. Should that happen, considering I just paid over $1000 for the 40,000 mile check up on my V 60? More

by DADDER3 Verified Customer Verified Customer

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When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided with a loaner vehicle and was able to complete my busy day and got my vehicle back at the end of the day. A good experience no doubt I will return. More

by Braunerb Verified Customer Verified Customer

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The service is always excellent. They really care about doing a confident job. They will fit you in when you have an emergency. They really care about doing a confident job. They will fit you in when you have an emergency. More

by J.A.ROOP3 Verified Customer Verified Customer

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I’m a long time customer of Smythe Volvo. Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time r Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time relationship with the owners and that is reason I continue to own a Volvo. Staff is very knowledgeable. More

by PBARKS0 Verified Customer Verified Customer

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