Regina Krauza | Page 2

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK Verified Customer Verified Customer

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At my service visit a month ago, the tie rods were seized and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits sinc and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits since 2004, professional, courteous service. Would not go anywhere else. More

by DANKOWALSKI Verified Customer Verified Customer

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Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929 Verified Customer Verified Customer

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Very professional and customer oriented. Well run dealership. We have bought several cars over the years Well run dealership. We have bought several cars over the years More

by Red Verified Customer Verified Customer

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I just picked up my new 2026 XC90 and had another fantastic experience at Smythe Volvo. Ryan Preesada was outstanding - he worked hard to secure me a great deal and answered every question I had befo fantastic experience at Smythe Volvo. Ryan Preesada was outstanding - he worked hard to secure me a great deal and answered every question I had before delivery. This is my third vehicle with Smythe, and I keep coming back for service even though there are dealerships much closer to home. Highly recommend Ryan and the whole team! More

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I previously left a positive review for this company because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased had several issues that the dealership clearly promised to repair. Before purchasing the car, I specifically requested a full diagnostic report. Ryan provided me with a diagnostic from 2025 and assured me that all existing issues would be fixed as long as they were not external problems. However, the work was never fully completed. After picking up the vehicle from the dealership, the check engine light came back on while I was driving home. This was extremely concerning because I had already discussed this exact issue with Tom before leaving the car with them for repairs, and he assured me it would be taken care of. Because I no longer trusted the condition of the vehicle, I paid for my own diagnostic. The results revealed serious problems that should have been addressed before the car was returned to me. Based on the findings, I am now afraid to even drive the vehicle due to potential safety risks. When I contacted the dealership to resolve the issue, I spoke with a representative named Vell, who identified himself as a sales manager. He refused to address the unfinished repairs and stated that they only sell Volvo vehicles, even though they sold me a Mercedes. He also said that Regina, the service manager, stated there was nothing they could do. This response is completely unacceptable. Promises were made before the sale that were never honored, and now the dealership is refusing to take responsibility for unfinished repairs on a vehicle they sold. I feel completely deceived by this dealership. It appears that once they received payment, they no longer cared about the condition of the vehicle or the safety of their customer. This has been an extremely disappointing and frustrating experience. I will be pursuing every available option to have this situation properly addressed. More

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What a great experience- professional, honest and fair. Would buy again - service is excellent as well Would buy again - service is excellent as well More

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We have been dealing with Smythe Volvo for more than 10 years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as t years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as the day we began. More

by KAIKO.HAYES Verified Customer Verified Customer

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Smythe team is very professional and always concerned with meeting the customer’s needs and ensuring their complete satisfaction. with meeting the customer’s needs and ensuring their complete satisfaction. More

by Happy123 Verified Customer Verified Customer

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Complete focus on the customer’s needs. Service is never a headache and always done professionally. God bless! Service is never a headache and always done professionally. God bless! More

by MATTHEW.AVIGLIANO Verified Customer Verified Customer

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