Richard Klaben | Page 41

Listens to Customers They showed me several vehicles in my price range I didn't like any of them. Rich Klaben and Dave Mott made it their mission to locate the vehicle I They showed me several vehicles in my price range I didn't like any of them. Rich Klaben and Dave Mott made it their mission to locate the vehicle I really wanted. After a week they found me what I wanted and went out and brought it back to the dealership. Then they made sure it was up to specs and contacted me to come in the truck was ready. I came in on a referral and they truly made sure I was in a sound vehicle for years to come. Thank you to all at Klaben for making this easy and caring about your customers. More

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Phenomenal care for a loyal customer Klaben worked so hard to get me in the car I wanted for I price I needed. It was my first car buying experience and they made it so smooth. The salesm Klaben worked so hard to get me in the car I wanted for I price I needed. It was my first car buying experience and they made it so smooth. The salesmen worked so hard, but without Richard Klaben this wouldn’t have happened. Such a great place with wonderful people. More

by JHTAYLOR803 Verified Customer Verified Customer

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My Edge I have had the great experience of buying or leasing 9 vehicles from Klaben Ford and Lincoln of Kent in the last 15 years. These cars were and are bei I have had the great experience of buying or leasing 9 vehicles from Klaben Ford and Lincoln of Kent in the last 15 years. These cars were and are being driven by 3 members of my immediate family. Mike Cooney has been my salesman on all 9 transactions and I cannot speak highly enough on his integrity and fairness, but my repeated purchases says more than words ever could. Those same purchases speak volumes on my perception of the dealership and the service department. Nobody buys 9 vehicles from the same dealership and salesman unless they are extremely happy. I heartily endorse Klaben! More

by rayehughes Verified Customer Verified Customer

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Service and purchade Everyone at klaben and Lincoln were exceptional! From service to sales to finance. They all showed genuine concern and interest of my issues and res Everyone at klaben and Lincoln were exceptional! From service to sales to finance. They all showed genuine concern and interest of my issues and resolutions Thank you all so much for your hospitality!! You have a great team. A pleasure to do business with!!! More

by JULIEWERT Verified Customer Verified Customer

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Good people We chose this business because it had the vehicle we were looking for. We were treated well from the time we first made contact via email, till we wer We chose this business because it had the vehicle we were looking for. We were treated well from the time we first made contact via email, till we were driving off the lot with our new purchase. More

by Vogmer Verified Customer Verified Customer

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Mr. Klaben and his staff personify customer service On a Thursday afternoon I talked to Mr. Klaben about my need to get out of my leased Fusion due to a new business venture. In essence, I needed a truc On a Thursday afternoon I talked to Mr. Klaben about my need to get out of my leased Fusion due to a new business venture. In essence, I needed a truck to haul equipment to and from events. He invited me to come and see him that following Monday to see if they could put something together that made sense. I showed up Monday morning @ 10 AM and @ 2 PM I was driving off the lot with a brand new F-150. Keep in mind, I had 10 months left on my lease and somehow Mr. Klaben was able to get me out of it!! My sales guy Chris was very good to work with. He was very chill and not pushy at all like reps at other dealers. We talked very practically about what I needed this new vehicle to be able to do for me and we were able to find the perfect fit; the 2019 F-150 XLT Crew Cab. It's got the hauling capability for my business along with the cab space to drive my wife and kids around to and from school/work/sporting events all while staying within my budget! Everyone from the gentleman that greeted me at the door, to my sales guy Chris and finally Christine in the finance department was fantastic. They truly personify customer service and THAT is the Klaben difference. I cannot see myself doing business with anyone else. More

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Return customer Just finished my 2nd deal with the Klaben group. It's not the closest Lincoln/Ford dealership to me (by a long shot), but the folks there have been gr Just finished my 2nd deal with the Klaben group. It's not the closest Lincoln/Ford dealership to me (by a long shot), but the folks there have been great. Richard Klaben also got involved only to make sure his people were taking care of me. Everyone was friendly and professional and the experience was stress free and painless. Highly recommended. More

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Great! Great! Great! 4/26/2019 I had an appointment to turn my Ford Escape and Ford Fusion leases in. Roscoe Woodberry took care of my daughter and myself. It was such a 4/26/2019 I had an appointment to turn my Ford Escape and Ford Fusion leases in. Roscoe Woodberry took care of my daughter and myself. It was such a great experience! He got me taken care of and I went to financing and When I came back he was able to take care of my daughter by answering all of her concerns. When we got there she was adamant about not releasing because she had such a bad experience with the car and milage. She now is in her own lease with more milage for her and Roscoe did a great job. She and I are so happy with how we were treated. She even got to meet Rich Klaben who also helped with some additional questions she had. Thanks again!!! Truly & Daylynn Dumas More

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Great Service I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased from Klaben Ford Lincoln serviced. I would highly recommend Klaben Ford Lincoln to anyone who is in the market for a new or used vehicle or in need of service on a vehicle they own. More

by pcampanizzi Verified Customer Verified Customer

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I love klaben Ford!!!! Will always come back I had a really good experience! The people that work there do try to work with you as much as they can. I have always had a great experience I am in m I had a really good experience! The people that work there do try to work with you as much as they can. I have always had a great experience I am in my 3rd lease and I wouldn't go anywhere else. More

by br7019 Verified Customer Verified Customer

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