Richard Klaben
Richard Klaben at Klaben Ford Lincoln

Richard Klaben | Page 63

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
940 Reviews

I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.

Dealership Experience

45 yrs, 7 mos

Industry Experience

52 yrs, 8 mos

5.0

940 Reviews

Write a Review

940 Reviews of Richard Klaben

August 07, 2018

Dealership Rating
Employee Rating

Best in Class Ford Dealer Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service More

by mkaczor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian, Tom Alcorn, Sean Bradford , Mario Palomba

August 06, 2018

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Employee Rating

Ford Edge Service As always Mona Crook did a great job along with the rest of the service employees. Been coming to Klaben since 1996. Enjoy ever minute. Especially wor More

by The Frankster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Dave Mott

August 02, 2018

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Mr. Tim Sterling is the man!!! Tim once again has provided a great sale experience. Everything was simple and easy.This is car number 4 that we have leased with him and I plan on se More

by njohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

July 25, 2018

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Fantastic people Can't say enough positives about the Klaben experience. It's evident they care about your decision, and guide you through the purchase process (don't More

by georgeallen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 24, 2018

Dealership Rating
Employee Rating

Great Experience I had a great experience buying my new car! Branden Johnson was awesome! I also appreciate everything Mr. Klaben did to help me get into my new car to More

by mnsmith419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Branden Johnson

July 23, 2018

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My Klaben experience The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful e More

by RICH.BRODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Doug Carter

July 23, 2018

Dealership Rating
Employee Rating

Great Employees Nate & Matt were friendly and helpful. They spent all afternoon working out different options on several cars to get to a price that I was comfortabl More

by samantha.schreiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Bryant, Denise Miller, Matt Moyers

July 22, 2018

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Employee Rating

I was in to get my new lease Klaben has always been the place where I lease my cars. I trust this dealership in giving me the best deal and customer service that anyone could ask More

by RAISINRKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Christine Klaben , Mike Cooney

July 21, 2018

Dealership Rating
Employee Rating

Exceptional Customer Satisfaction For a stress free car buying experience stop in Klaben’s. I was involved in an accident (driver ran into me) and my car sustained considerable damage. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger, Christine Klaben , Doug Carter, Mike Cooney

July 20, 2018

Dealership Rating
Employee Rating

Great Leasing Experience We appreciate the knowledge of the staff and the efficiency of getting us the vehicle we wanted at favorable price and terms. Very good overall experi More

by jemig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Christine Klaben, Louis Polos , Andy Bellian

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