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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
July 17, 2018
Wonderful! Louis and Richard worked their magic and got me into a much needed 18’ Edge! The two of them really went above and beyond to fulfill my satisfaction, Louis and Richard worked their magic and got me into a much needed 18’ Edge! The two of them really went above and beyond to fulfill my satisfaction, and I couldn’t thank them enough for it! Service has always been pleasurable as well. Klaben never disappoints! More
by Tenoutof10
Other Employees Tagged: Tom Alcorn, Louis Polos , Denise Miller
July 13, 2018
Klaben surpasses all!!! Been with Klaben exclusively over 25 years - brought several family and friends - primary stability and satisfaction is Richard Klaben. He is a uniqu Been with Klaben exclusively over 25 years - brought several family and friends - primary stability and satisfaction is Richard Klaben. He is a unique example of not just being successful but upstanding and great integrity. No other dealership comes close!!!!! Have had both Ford and Jeep - this time 2nd lease in a row-JEEP. More
by Heideman Clan
July 09, 2018
I felt like part of the family Totally awesome experience. I've bought from Klaben before and I have always been satisfied with their friendliness, professionalism, and service. D Totally awesome experience. I've bought from Klaben before and I have always been satisfied with their friendliness, professionalism, and service. Doug, Christine, and Rich made car buying very enjoyable and seamless. More
by Mister T.
Verified CustomerOther Employees Tagged: Christine Klaben , Doug Carter
July 06, 2018
Battery died Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if i Got my car in for service. They couldn't explain why The battery died. Even with all the testing. No computer errors. Suggested to drive it and if it needed to come back they would request a new battery be put In. More
by traceydennis
Other Employees Tagged: Chris Moldas, Mona Crooks, Joe French, Artie Gissinger, Christine Klaben
July 05, 2018
Friendly and Simple Doug Carter at Klaben Ford helped me a great deal with buying my first new car. I was very nervous with the entire process, but Doug helped to make it Doug Carter at Klaben Ford helped me a great deal with buying my first new car. I was very nervous with the entire process, but Doug helped to make it as easy and simple as possible. Because of the support I received at Klaben and the friendly employees, I was able to walk out feeling confident with my purchase of a new car. More
by Ecosport18
Other Employees Tagged: Christine Klaben , Doug Carter
July 04, 2018
Worth the drive. I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman Louis Polos and Finance specialist Denise Alcorn even stayed several hours past closing time until I arrived. My interaction with Louis Polos and owner Rich Klaben was very pleasant. They are the best ever. I would happily drive the 11 hours again to purchase an automobile from this outstanding dealership. Jerry Zinn More
by Zinn0
Other Employees Tagged: Louis Polos , Denise Miller
July 03, 2018
Third positive Klaben shopping and driving experience! Buying a new car while trading-in the happy memories that came with my previous Klaben Ford purchase are an emotion-filled experience for me, but the Buying a new car while trading-in the happy memories that came with my previous Klaben Ford purchase are an emotion-filled experience for me, but the staff at Klaben Ford turns it into an informative, enjoyable occasion. I leave knowing I got the best car for me at the best price and the reassurance that the Klaben Service Department will maintain my car in the best and safest condition in the years ahead. More
by PANTAGES
Other Employees Tagged: Chris Moldas, Mike Brandvold, Jennifer Bowen , Matt Moyers
June 30, 2018
Engine light My engine light was on after Klaben performed an oil change . It turned out to be a sensor and another issue .. Klaben took care of me during a very My engine light was on after Klaben performed an oil change . It turned out to be a sensor and another issue .. Klaben took care of me during a very busy personal time with very little inconvenience to me . I highly recommend this dealership and have been an exclusive Klaben only dealership customer for over 30 years. More
by DANAM55
Other Employees Tagged: Mona Crooks, Tom Alcorn , Dave Mott, Loretta
June 27, 2018
Relieved I was so happy I got the Loyalty Links Plus. At first I wasn't going to get the Plus package but they gave me a great deal when I got my car. And with I was so happy I got the Loyalty Links Plus. At first I wasn't going to get the Plus package but they gave me a great deal when I got my car. And with some kindness they took care of my issue at a rate that was a blessing. Thank you team. More
by ejeffries
Other Employees Tagged: Brandon Pritchett
June 22, 2018
No BS!! My Sales rep Chris Volk came through just as he promised. No BS or shady sales tactics. Chris and the team there went above and beyond to get me wha My Sales rep Chris Volk came through just as he promised. No BS or shady sales tactics. Chris and the team there went above and beyond to get me what I needed.!! More
by tom3673
Other Employees Tagged: Christine Klaben, Christopher Volk
