Richard Klaben | Page 66

How a dealer should treat his customers From the moment my wife and I walk thru the doors we felt like royalty. We were greeted by the owner Rich Klaben and Dave Motts. They make buying a ca From the moment my wife and I walk thru the doors we felt like royalty. We were greeted by the owner Rich Klaben and Dave Motts. They make buying a car simple, easy and painless. I have been buying my cars from Klaben for over 35 years and even after we moved to Virginia I still drive to Kent, Ohio to give them my business. As far as I am concerned all FORD dealerships could learn from Klaben. More

by jjdamico100 Verified Customer Verified Customer

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Brand new explorer! Always a great experience! This is our 5th vehicle purchased from klaben Ford. We love working with Dan Peters and the entire Klaben staff! Each time we come here, we leave with This is our 5th vehicle purchased from klaben Ford. We love working with Dan Peters and the entire Klaben staff! Each time we come here, we leave with an amazing ride and a great experience! Thank you, Dan, Rich, and Terry! More

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Brand new Fiesta Can't say enough about Klaben Ford in Kent. My lease was almost up on my 2016 Fiesta. I got a great deal on a gorgeous 2017 Fiesta!! Dave and the ent Can't say enough about Klaben Ford in Kent. My lease was almost up on my 2016 Fiesta. I got a great deal on a gorgeous 2017 Fiesta!! Dave and the entire staff couldn't have been more helpful . No pressure at all!! In fact they make you feel like family. I would never even consider going anywhere else to buy or lease a vehicle. Check them out....you'll be glad you did! More

by Andi Verified Customer Verified Customer

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First vehicle from Klaben The experience with Klaben was very open and honest. Never felt pressured to buy. Gave me all the information and let me make an informed decision. The experience with Klaben was very open and honest. Never felt pressured to buy. Gave me all the information and let me make an informed decision. Would shop there again. More

by mcollier1 Verified Customer Verified Customer

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Fun Buying Experience Our salesman Mike Cooney called us periodically during our lease to catch up. Typically, sales people call you when it’s time to lease again... not Mi Our salesman Mike Cooney called us periodically during our lease to catch up. Typically, sales people call you when it’s time to lease again... not Mike. Mike operates on the principle..customers for life. He is part of a dedicated team of people who are focused on the customers. This is a top rated dealership. More

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Best Cars and Best Customer Service We shopped at several dealerships for the best pre-owned vehicles and found the Best at Klaben with the wonderful sales rep, Tom Nicodemus. No other We shopped at several dealerships for the best pre-owned vehicles and found the Best at Klaben with the wonderful sales rep, Tom Nicodemus. No other car dealer in which we had gone knew the car we liked as he did. He took so much time with us, going over the specs and all the details of this beautiful car, the Lincoln MKZ (2016). He took so much time with us and showed us how every option worked and the excellent value it had in being a pre-owned Certified Lincoln. Everyone took so much time to make sure we were happy, from Tom to the owner himself, Richard. We LOVE our new vehicle! Our family and friends are in awe of its beauty and classic luxury. They can't believe the great deal we got!! :) Thank you to the Klaben family! We'll never shop anywhere else! More

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The Vehicle I Wanted with Fast, Friendly Service! Needed a new work van quickly due to unforeseen circumstances. JT and Richard got me exactly what I wanted fast at a great price and terms that were e Needed a new work van quickly due to unforeseen circumstances. JT and Richard got me exactly what I wanted fast at a great price and terms that were easily within my budget. Jennifer made sure I understood all the financing aspects and closed my signing fast and efficiently. Everyone at Klaben is friendly and goes that extra step to make sure your happy with the vehicle you are looking for. They have a great selection too, you'll find what you want no problem! I'll recommend this dealership to anyone looking for a new car or truck. I'll be back for a car soon, Thank You!! More

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2018 Lincloln Premier AWD MKZ Purchased a new Lincoln MKS from Klaben Auto Sales. Staff was very courteous, professional and knowledgeable. Salesman initially recommended a 2017 Purchased a new Lincoln MKS from Klaben Auto Sales. Staff was very courteous, professional and knowledgeable. Salesman initially recommended a 2017 with many features (since not many change to 2018), which would save money. However none in stock at Klaben or other dealers with features we wanted. Thus ordered a new 2018 car. Ordering process was fast and efficient and no down payment was required. Only issue was car was delayed in transit which held up the delivery. Delivery process was very easy. More

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Service Tech Kim Wolfram gave client to explore options!!! Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue w Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue without repair. Allowed client time to explore options (put $ into repair, put into new car, will car trade-in value decline without repair...) instead saying this is what needs repaired and how much. More

by MKGWEN Verified Customer Verified Customer

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Extremely Helpful I've had the pleasure to work with Doug Carter over the past several years and he's always been so helpful, full of knowledge, and listens to what exa I've had the pleasure to work with Doug Carter over the past several years and he's always been so helpful, full of knowledge, and listens to what exactly I want or need. Doug is able to give great suggestions, but still let the buyer be the main voice in the process. He's warm, friendly, and kind. I was also able to work with Christine Klaben this most recent visit and she was extremely helpful, efficient, accurate, and friendly. Richard Klaben has cultivated a wonderful environment for an experience that many people believe to be overwhelming or high-pressured. I highly recommend getting to know and working with these great people! More

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