Rick Milbeck
Rick Milbeck at Maple Hill Auto Group
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Rick Milbeck | Page 3

Service Advisor/Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
185 Reviews

Dealership Experience

19 yrs, 5 mos

4.8

185 Reviews

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185 Reviews of Rick Milbeck

September 22, 2022

Dealership Rating
Employee Rating

You keep sending me emails about a car I don't have. I've asked to be removed from the email list and I have been ignored. More

by BRIZAKSMOMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 23, 2022

Maple Hill Auto Group responded

Please call me at 269-342-6600 or email me at lgrubb@maplehillauto.com so that I know who you are and can look into why you are still getting emails. It may be emails from the manufacturer, and not from Maple Hill if you have asked to be removed from our contact list. I'll have to do further investigating. Thank you. Lena Grubb

September 21, 2022

Dealership Rating
Employee Rating

Service was speedy and their system is well designed in regards to getting customers in making repairs and getting customers out More

by CHARLESCARR994
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 21, 2022

Maple Hill Auto Group responded

Thank you! If you would like to let us know what we can do differently in the future to ensure a 5 star experience, please give me a call at 269-342-6600. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 16, 2022

Dealership Rating
Employee Rating

Any time that I have had service done on my Subaru Ascent, I was met at the entrance with a very polite and professional staff person. I was always briefed on the progress of my service and given upd More

by PRAIRIERIVERRODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that you enjoy coming here for your vehicle services. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 01, 2022

Dealership Rating
Employee Rating

Treated like family. This site requires 15 words, and I've got nothing more to say. More

by jviviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 25, 2022

Dealership Rating
Employee Rating

Professional and friendly. I've owned a Subaru for decades and always take back to this dealership. Easy to make an appointment. More

by THERESAMARIESWEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

Dealership Rating
Employee Rating

They completed my work promptly. They were polite and the waiting area was comfortable while there. More

by LKALLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb

Aug 23, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 04, 2022

Dealership Rating
Employee Rating

I live out of town and arrived early. They took my car right away and I told them I had family coming to pick me up and we were going to lunch. We hadn't even ordered and they called to More

by RMFRYER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 01, 2022

Dealership Rating
Employee Rating

Friendly professional service. Great certified used vehicle program. Goes above and beyond to be helpful More

by CAREERSATPSCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lauren Armbruster , Andrea

Aug 03, 2022

Maple Hill Auto Group responded

Thank you! I there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2022

Dealership Rating
Employee Rating

Lauren was great. She explained everything to a tee! I can skways trust the staff to do a great job! More

by CYNTHIAGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Hannah Seal, Lauren Armbruster , BRIAN KRAGEL

Aug 01, 2022

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 28, 2022

Dealership Rating
Employee Rating

Took in my Subaru for a roof rack issue. Service tech blew off my concerns. More

by jonessd
Recommend Dealer
No

Other Employees Tagged: Kevin Poffenberger

Aug 03, 2022

Maple Hill Auto Group responded

I am sorry that this was your experience. If you'd like to discuss this issue further, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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