Sam Lasher
Sam Lasher at Maple Hill Auto Group
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Sam Lasher | Page 3

Audi Service Specialist

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
98 Reviews

Dealership Experience

1 yr, 11 mos

4.8

98 Reviews

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98 Reviews of Sam Lasher

September 18, 2023

Dealership Rating
Employee Rating

Sam Lash did a great job taking care of the car and me. He communicated well and I will go back as long as he is there. More

by WM
Recommend Dealer
Yes
Sep 19, 2023

Maple Hill Auto Group responded

So happy to hear Sam took care of you. Thank you!

September 14, 2023

Dealership Rating
Employee Rating

Horrible customer service that just try to avoid doing work or accepting responsibility. The lack of customer service is what makes me want to sell my Audi More

by RyanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 19, 2023

Maple Hill Auto Group responded

I'm sorry to hear this. The Manager will be reaching out to you shortly.

September 01, 2023

Dealership Rating
Employee Rating

Audi Kalamazoo is always super friendly and respectful of your time and schedule. Sam is a great service writer to work with. More

by elb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Maple Hill Auto Group responded

Thank you!

September 01, 2023

Dealership Rating
Employee Rating

Good service representative, good service and timely response. Liked service tech video and after service follow up. More

by jameswknapp
Recommend Dealer
Yes
Sep 06, 2023

Maple Hill Auto Group responded

Thank you James!

August 18, 2023

Dealership Rating
Employee Rating

Good speedy service. Easy to get along with and I liked the video from the service provider. More

by CASTONEBURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We look forward to assisting you in the future.

August 11, 2023

Dealership Rating
Employee Rating

Sam and the technicians were professional and attentive. I appreciated the multiple calls with updates along the way and the video highlighting my diagnostic. Thank you again! More

by DAVIDLUONGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal , Andrew Blodgett

Aug 11, 2023

Maple Hill Auto Group responded

Thank you for the 5 stars. We appreciate your business and look forward to assisting you in the future.

August 11, 2023

Dealership Rating
Employee Rating

It was a pleasant experience. Everyone was so very friendly and helpful. I will be back. More

by deeheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2023

Maple Hill Auto Group responded

Thank you! We look forward to assisting you in the future.

August 02, 2023

Dealership Rating
Employee Rating

Sam was AWESOME. Communication was excellent, timing was accurate and I felt 100% confident in my service team during my appointment. At other dealerships I feel like More

by SEAN.P.CLARK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Maple Hill Auto Group responded

Thank you, Sean, I'm happy to hear we met your expectations and look forward to assisting you in the future. Sam really is awesome and easy to work with.

August 01, 2023

Dealership Rating
Employee Rating

It was surprisingly enjoyable and Sam was very cordial and we had good conversation which was important being my first visit for service on my wife's Audi Q5. More

by jerrold.a.mcdougal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Maple Hill Auto Group responded

Thank you, I'm happy to hear Sam was able to make you feel comfortable with our service department. We appreciate you taking the time to give us your feedback and look forward to assisting you in the future.

July 31, 2023

Dealership Rating
Employee Rating

Sam was flexible and worked with me. Service was completed before expected and pick up and return was speedy. More

by evan.alexander627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Maple Hill Auto Group responded

So glad Sam was able to take of you. We look forward to seeing you in the future.

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