Scott Jackson | Page 11

Absolutely Recommend Service above and beyond. I saw a certified used S60 online, and wanted to test drive. I live in the Hudson Valley and traveled down to Smythe. when I Service above and beyond. I saw a certified used S60 online, and wanted to test drive. I live in the Hudson Valley and traveled down to Smythe. when I arrived the sales manager, Phil was ready for me and had assigned a sales rep to me. The car had been prepped and ready for me to test drive when I arrived. Kyle Jackson was my amazing rep. I spent over 5 hours at the dealership. they helped me get my insurance set up, worked with Hudson Valley FCU to get my loan set up, drove me to the sister credit union to get the certified check, and then walked me through all the paperwork. They helped me return my rental car, and I was on my way home with my new to me car. All that effort for a 2016 vehicle.Great professionals, cannot recommend them more highly. plus the lounge is super comfy with generous types of snacks around. Fantastic experience! More

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Great customer service focus! Everyone we met there could not have been more helpful. Easiest car buying experience ever. Our salesman Kyle even made a video of the car before we Everyone we met there could not have been more helpful. Easiest car buying experience ever. Our salesman Kyle even made a video of the car before we went to see it. We would highly recommend Smythe Volvo. More

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Excellent Work Andreaus did excellent work applying the pin stripe detailing to our car. He also followed up by buffing out some scratches on the trunk of the car. Andreaus did excellent work applying the pin stripe detailing to our car. He also followed up by buffing out some scratches on the trunk of the car. So friendly and the whole team is focused on total customer satisfaction. I also purchased touch-up paint to have on hand for the car. More

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Sales and Service are excellent Buying the car was a very good experience with Paul Leary. My first regular service was handled very professionally by Mike Watson. When I had a que Buying the car was a very good experience with Paul Leary. My first regular service was handled very professionally by Mike Watson. When I had a question about one issue, Mike referred me to Regina, the Service Manager, The issue was handled easily and quickly. Actually, we got more service than we ever expected regarding the issue. Andreas in the Body Dept. has been so great to work with regarding some detailing on the car. So far, we could not be happier. The car is a joy to drive. More

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INCREDIBLE SERVICE I received service for my fuel pump that had been misdiagnosed as my gas tank by a 'reputable' repair shop. Smythe really rolls out the red carpet for I received service for my fuel pump that had been misdiagnosed as my gas tank by a 'reputable' repair shop. Smythe really rolls out the red carpet for its customers. Communicating with me every step...even letting me know of other concerns. Dina Thomson/#2629 was so knowledgable and courteous. This is only service i would expect for someone buying a new car from their lot...not the 2nd owner of a 2004 Volvo S80. I told them...I know what i wanna be 'when i grow up'! A NEW model Volvo owner. Thank you Dina... thank you Smythe for making a scary and costly repair...smooth and affordable. It pays to go with the dealer... they KNOW their Volvo! Hey!! That's kinda catchy! 🤣🤣 More

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One of the easiest vehicle buys ever Super easy buying experience with Paul Leary, and everyone else at Smythe Volvo. Zero pressure, and the pricing was the best I encountered right from Super easy buying experience with Paul Leary, and everyone else at Smythe Volvo. Zero pressure, and the pricing was the best I encountered right from the start. Dealing with the parts department has been a breeze as well (and unlike some dealerships, Parts remains open on Saturdays) More

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All-around excellence! Outstanding team! Great dealership! Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizat Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizational culture is characterized by high performance, professionalism, courtesy and friendliness, thorough knowledge and expertise, all anchored by constant focus on customer satisfaction. During the life cycle from the purchasing experience through maintenance / repairs, each and every Smythe associate has been terrific. It has always been a pleasure to deal with Smythe, enjoying the comfortable ambiance and especially the excellent service by cordial and caring staff members. More

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Excellence, again! Even on short notice they were, as always, prompt, courteous and ready on time. I trust Doug and the crew to take care all my concerns. Even on short notice they were, as always, prompt, courteous and ready on time. I trust Doug and the crew to take care all my concerns. More

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Two Recent Repairs I have had to bring in two different cars for two different reasons in the past week or so. I purchased both cars at Smythe and continue to service t I have had to bring in two different cars for two different reasons in the past week or so. I purchased both cars at Smythe and continue to service them there. In fact, we purchased our first car from them in 1993 and have been loyal customers since that time. Given the amount of choices we have in the area, I have to say that Smythe goes the extra mile (no pun intended) and really earns our business. I am continually impressed by the personnel there and their deep interest in doing what is right and making sure we have the best experience possible. I like the new dealership and enjoy the waiting time in the new lounge area. My most recent experience was today when I had a new set of tires installed and a brake pad replacement. Both were done as promised and it is amazing what a new set of tires feel like compared to the old ones. Nick did a great job advising me about the tires (I had come in to have one repaired) and for also seeing that the brakes needed attention. My trust in the team gave me confidence that the new set of tires was appropriate and confirmed a suspicion that I had. While I was there, I was also able to order a part for one of my cars and Scott did a great job locating it and ordering it for me. I also recognize some of the others who helped me on my last visit (Tom, Tina and Doug). Tony continues to be a big help in making sure I am well taken care of. Thanks to the team! More

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Done right the 1st time. When you're sick, do you go to a veterinarian? Of course not. You need a highly trained & specialized Doctor. Same thing w/ your Volvo. It's a b When you're sick, do you go to a veterinarian? Of course not. You need a highly trained & specialized Doctor. Same thing w/ your Volvo. It's a better value to have a Smythe Volvo Factory Trained Technician diagnose your issue correctly & complete a flawless repair the 1st time w/ the same high quality parts the car came with (not cheap aftermarket parts that fail early), than gamble with a local mechanic who doesn't specialize in Volvo, is not Factory Trained, & doesn't install genuine Volvo parts on your car. There's an old adage "Jack of all trades is master of none." Go where the knowledge is. I'm listened to, heard, and get valuable advise from my Service Advisor Doug. They've a new comfortable customer lounge. Work is done right the 1st time. Whether it's commuting, summer vacation, or cross country road trip, I value having the confidence that my car is completely serviced. No drama-never had a car break down & plan to keep it that way. I value my time, & so do they. Thanks Doug, Brad, Scott, Greg, & the good folks at Smythe Volvo. More

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