Sean Bradford | Page 35

The managers sean and mark are amazing! Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. More

by ash0990.AJ Verified Customer Verified Customer

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Klaben makes it right! Thank you Mr. Bradford for looking into my situation. Sometimes things just go wrong for whatever reason...but it's how one handles the 'wrong' buil Thank you Mr. Bradford for looking into my situation. Sometimes things just go wrong for whatever reason...but it's how one handles the 'wrong' builds trust and loyal customers. Mr. Bradford made it right for me and I'm grateful for that. Learning from our mistakes is an important lesson, you and your Klaben staff showed great character by taking responsibility. Special thanks to Brandon for doing all that he could do....and kudos to Mr. Bradford for taking the time after hours to talk with me personally about my situation. Thank you, Stephen R. Michel/ Klaben Customer for Life... More

by Smichel1961 Verified Customer Verified Customer

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Excellent Roscoe, Sean and Brandon are excellent to work with. 3rd suv bought from Roscoe. Sean and Brandon did everything they could to help us with all of the Roscoe, Sean and Brandon are excellent to work with. 3rd suv bought from Roscoe. Sean and Brandon did everything they could to help us with all of the problems we had with the SUV we just traded in. Will continue with Klaben. Thanks More

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Service is Good, Parts are Faulty Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the sam Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the same service center in 2016 for the recall on the transmission. If you own one of these matchbox cars, you know that when it starts slipping the car jolts you so hard you get whip lash everytime to try to stop or push the gas pedal after a stop. I thought that since this had been previously repaired due to a recall, that it would once again be repaired, I was wrong. Apparently my warranty was extended on the "replaced" parts, but not from the date they were installed. Rather, the warranty was extended from my initial warranty date. So no suprise the parts were not covered and I was quoted $1600 to repair the transmission for the 2nd time on a car with less than 94,000 miles. The service techs were very helpful and it is not their fault that Ford has not repaired the initial problem. In fact, the "new" parts my techs had to use were actually the same parts they removed with no upgrades, repairs or fixes applied. So thank you Ford for replacing a faulty part with another faulty part. I've been driving Fords for 20 years, and my grandfater even worked at and retired from Ford after he came home from WWII. We have been a Ford family for generations and I am so disappointed in how the issues with these transmissions has been handeled. Since a faulty part was used to "Repair" my vehicle, I may get 5,000 miles out of it, or 30,000. It's hard to say. Either way I now have to look at a new car with new car payments, and I can tell you that it will NOT be a Ford. More

by jcocozzo1 Verified Customer Verified Customer

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Solving issues from previous visit I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set up an appointment with me to try and solve my problem. I met with Mr. Sean Bradford and others at Klaben. They showed me the problems with my Escape up on the rack. They explained in detail what needed done. Mr. Bradford and the rest of the Klaben Ford team, are going to repair my Escape, and are going above and beyond my expectations! They have totally regained my trust. Thank you all very much and it was my pleasure meeting with all of you on this situation, from management to the mechanics....an awesome team! More

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A great 20K miles service at Klaben Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took care of us in Mike's absence at check out. What a team! It doesn't get any better. Spent some time with Sean Bradford, haven't seen him in years. We both recognized each other immediately. It's great to have Sean as part of the team at Klaben. More

by HOTROCK100 Verified Customer Verified Customer

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Best in Class Ford Dealer Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service. Thanks to all the hard working professionals at Klaben Ford. More

by mkaczor Verified Customer Verified Customer

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Accomplished all desired services and provided loaner Performed requested services and provided updates on timing with parts that were hard to find, and then had different electronic connections, which re Performed requested services and provided updates on timing with parts that were hard to find, and then had different electronic connections, which required extensive soldering by technician and required additional time. Kept me updated on the situation and expected completion. More

by HeimFamily Verified Customer Verified Customer

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Like new again They figure things out and get the job done. Overall an Excellent service with my car and me. Had a problem and with my warranty they got all fixed pl They figure things out and get the job done. Overall an Excellent service with my car and me. Had a problem and with my warranty they got all fixed plus some others things done. More

by Sean1733 Verified Customer Verified Customer

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My Klaben experience The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful e The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful experience and the reason I have ONLY bought from Klaben for the past 15 years. More

by RICH.BRODA Verified Customer Verified Customer

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