Tom Alcorn | Page 21

I WAS NOT IMPRESSED WITH MIKE , THE SALEMAN; WHOM I WORKED WITH TO BUY THE CAR. HE WOULD NOT RETURN MY PHONE CALLS. I ENJOYED TOM ALCORN AND MIKE BRANDVOLD, THEY WERE GREAT! TOM DROVE MY CAR TO SEE W WORKED WITH TO BUY THE CAR. HE WOULD NOT RETURN MY PHONE CALLS. I ENJOYED TOM ALCORN AND MIKE BRANDVOLD, THEY WERE GREAT! TOM DROVE MY CAR TO SEE WHAT THE PROBLEMS WERE AND MIKE B WAS CARING AND HELPFUL. WHEN I TOOK MY DOOR TO THE BODY SHOP JUST DAYS AFTER I PURCHASED THE CAR THE GUY THERE TOLD ME THE DOOR WAS FINE, BUT MIKE B LOCATED THE PROBLEM AND HAD IT FIXED ALONG WITH TOUCH UPS ON MY BRAKES. I WAS GIVEN A RENTAL AND ALL WAS GREAT. THANK YOU MIKE B AND TOM A. SEE YOU SOON, IF QUESTIONS I WILL HAVE, I WILL DEAL WITH MIKE B. More

by redfielj Verified Customer Verified Customer

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We have been Klaben customers for many years. Rich Klaben runs an excellent dealership and has the highest quality of professional employees working in the dealership. We have purchased many new vehicles fro runs an excellent dealership and has the highest quality of professional employees working in the dealership. We have purchased many new vehicles from Rich and will continue to do so in the future. We work with Dave Mott in Sales and Mike Brandvold in the Service Department and both are excellent. This is the first time we have had a reason to work with the Klaben Bodyshop and to work with Steve Workman. Steve is a very knowledgeable professional and an absolute pleasure to work with, just as we have found in all cases with all employees, at Klaben. Needless to say we will continue to be Klaben customers exclusively for all of our vehicle purchases and service needs. We highly recommend Klaben to all. More

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Klaben was able to resolve the service issue with my vehicle in a reasonable amount of time. Klaben provided me with updates on the status of my vehicle as needed. vehicle in a reasonable amount of time. Klaben provided me with updates on the status of my vehicle as needed. More

by kevinnau Verified Customer Verified Customer

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Lou Polos was great to work with and Rich Klaben was absolutely amazing. We’ve purchased several vehicles in the past both personally and for our business. The Klaben sales team was great and helped us absolutely amazing. We’ve purchased several vehicles in the past both personally and for our business. The Klaben sales team was great and helped us get our Navigator ordered just the way we wanted it and the service team is also just as awesome! We will definitely buy all of our future cars from Klaben Ford Lincoln! More

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I always get great service at Klaben Ford. I can trust they work they do and they stand behind their work. They have been my dealer of choice for over 20 years. they work they do and they stand behind their work. They have been my dealer of choice for over 20 years. More

by CHIMERA Verified Customer Verified Customer

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These guys never fail to exceed my expectations! Tom and Mario are always a pleasure to deal with. They make it very obvious that customer care is their number 1 priority! Thanks so much guys for another pl Mario are always a pleasure to deal with. They make it very obvious that customer care is their number 1 priority! Thanks so much guys for another pleasant experience with the Klaben Service Department! More

by Crussin7 Verified Customer Verified Customer

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1. Better communication would have been appreciated. 2. 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left al 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left alone. More

by Kjhannon449 Verified Customer Verified Customer

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They really put the customer first. They were in constant communication and went above and beyond!! We had an excellent experience and will definitely return. constant communication and went above and beyond!! We had an excellent experience and will definitely return. More

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Very professional & courteous. They greet you & get started right away on checking over your vehicle & begin processing your service needs. They keep you informed on the status of your vehicle & make s started right away on checking over your vehicle & begin processing your service needs. They keep you informed on the status of your vehicle & make special arrangements if your service can't be completed that day. More

by deborah17 Verified Customer Verified Customer

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2017 Ford Escape with a strange wind tunnel sound when driving at freeway speed. A truly unusual puzzle. Klaben Ford service department, Mario, Sean, Tom and Mike did not give up until they solved it. The driving at freeway speed. A truly unusual puzzle. Klaben Ford service department, Mario, Sean, Tom and Mike did not give up until they solved it. They kept me updated at all times, were kind, courteous and professional. I know my vehicle is in good hands when Klaben is working on it and I know they are determined to get it right. Thanks gentlemen!! More

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