Tom Alcorn | Page 20

Oh my Gosh I love Mario away takes care of my family. Klaben team is always amazing and jumps in to help with any questions or problems you have. I will always us Klaben. Klaben team is always amazing and jumps in to help with any questions or problems you have. I will always us Klaben. More

by GusAP Verified Customer Verified Customer

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Our company transports clients with special needs and when I had an urgent need to get a van repaired and back on the road Ali made sure that happened and even worked with us on the cost of the repair. when I had an urgent need to get a van repaired and back on the road Ali made sure that happened and even worked with us on the cost of the repair. Thank you Ali. More

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Mona and Service Manager Tom went out of their way to assist me when all went wrong with my Ford Edge. It's always a pleasure to work with them. I know the communication is going to be thorough, and they assist me when all went wrong with my Ford Edge. It's always a pleasure to work with them. I know the communication is going to be thorough, and they always do everything in their power to give me the best experience possible. More

by natalie.harrington Verified Customer Verified Customer

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Knowledgeable, personable, Mario, and Tom..are my contacts and always have my back..picked up my car and it was even detailed..appreciate the persons that have my best interest..thanks guys you alway contacts and always have my back..picked up my car and it was even detailed..appreciate the persons that have my best interest..thanks guys you always have a way of making wrong right.. More

by Lisa's Lincoln Verified Customer Verified Customer

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The employee team is always efficient and takes care of even the most challenging problems. The owner, Richard Klaben, has a philosophy of Customer First and that is exactly what happens. Thank you! even the most challenging problems. The owner, Richard Klaben, has a philosophy of Customer First and that is exactly what happens. Thank you! More

by MABDENT Verified Customer Verified Customer

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Love these guys. I have a 18 f250 king ranch been having problems with cameras. Front and rear are foggy. Turned out all four cameras are bad. So what happened next is why Mike Brandvold is a God among men problems with cameras. Front and rear are foggy. Turned out all four cameras are bad. So what happened next is why Mike Brandvold is a God among men he has gone the extra mile. Cameras need computer alignment well that didn’t work so now it need some kind of module that is in Memphis. Mike did everything to get next day could not, not his fault Ford’s. Shout out to Brandon in the shop always dose excellent work. While waiting awesomeness Maximus ( Chris Moldas) and I built a tremor but with all the shortages unfortunately not gonna happen. What a guy to sit down and take the time. Oh thanks to Tom Alcorn also. More

by firegav Verified Customer Verified Customer

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Klaben Ford Inc. Is a wonderful dealership. Rich Klaben runs a great company and has great people working for him such as Dave Mott in Sales, Mike Brandvold in the Service Department, Steve Workman in the runs a great company and has great people working for him such as Dave Mott in Sales, Mike Brandvold in the Service Department, Steve Workman in the Body Shop, Jennifer Bowen in Finance and all the other very professional and cordial employees at the dealership. Rich is a hands-on owner who always makes sure all customers are treated fairly and in a family manner. Our family has dealt exclusively with Rich and his folks at Klaben Ford for all of our automotive needs for many years and will continue to do so because of the great folks at the dealership, lead by Rich Klaben. More

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There are not enough accolades to describe my amazing experience with Klaben Ford . I actually live in northern Virginia and found out through friends here about Klaben when I couldn’t find a reliable de experience with Klaben Ford . I actually live in northern Virginia and found out through friends here about Klaben when I couldn’t find a reliable dealership In my area to help me with an issue with my Ford Escape. Klaben took over for me and provided us with all the support, direction and education that was lacking to get the proper outcome to an otherwise nightmare of a situation. Thanks to Richard Klaben, his service manager Tom, along with their entire staff we were able to get our 2018 Ford Escape engine replaced - for virtually nothing even though it was out of warranty . All Mr. Klaben kept saying was “ it’s the right thing to do and we want all Ford customers to be happy and satisfied . “ He even offered to send one of his own employees here - 400 miles away - to pick up our car and repair it at no cost to us ! I actually refer to this as going way above and beyond “ the right thing”. Thank you doesn’t come close to showing our appreciation for such a great dealership , along with an amazing staff from top to bottom . When we buy our next car I see a road trip to Ohio in our future ! Thanks Klaben Ford . You all are the best . Nancy and Will Mc. More

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Service was great Very friendly and nice service department also very helpful to get my truck back to me as quickly as possible also my looked great after it was detailed after the repairs. department also very helpful to get my truck back to me as quickly as possible also my looked great after it was detailed after the repairs. More

by Todd Verified Customer Verified Customer

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Klaben Ford once again exceeded out expectations for customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always w customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always worth the trip. More

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