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Tom Alcorn
Tom Alcorn | Page 25
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
433 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
38 yrs, 10 mos
Industry Experience
38 yrs, 10 mos
Specialties & Trainings
Master Service Manager and Master Technician
433 Reviews
Write a Review
433 Reviews of Tom Alcorn
May 31, 2020
Wow , Great job my Escape came in with a problem that no one could diagnose because it wasn’t showing up in any of the computer systems but occasionally it would not start no rhyme no reason so I had it tow one could diagnose because it wasn’t showing up in any of the computer systems but occasionally it would not start no rhyme no reason so I had it towed to Klaben. Kim Wolfram and her team are incredible they kept it and made sure that they were 100% before they ever gave it back to us thank you thank you thank you More
by dsawyer2010
Verified CustomerOther Employees Tagged: Kim Wolfram, Richard Klaben, Christine Klaben, Jennifer Bowen , Andy Bellian, Nate Bryant, Doug Carter, Tim Casto, Terry Colbert
May 15, 2020
I have been dealing with the same salesman JC since 1989 Bruce Cadual has always been been there for support as well as the finance department in the bad times and good times have always worked with me, wou Bruce Cadual has always been been there for support as well as the finance department in the bad times and good times have always worked with me, would never go anywhere else More
by MJTROX
Other Employees Tagged: Mike Brandvold, Mona Crooks, Kim Wolfram , JC Crawford, Denise Miller, Rental area, can’t think of her name great lady
May 04, 2020
Oil change Always thorough & go the extra mile without asking. Love that they care enough to make sure I get my car back better than it came to them...washed & Always thorough & go the extra mile without asking. Love that they care enough to make sure I get my car back better than it came to them...washed & maintained! More
by Sandy
Other Employees Tagged: Mario Palomba
May 03, 2020
4 weeks to fix/rebuild my Transmission still not right Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Monica from Service was pleasant and communicated on a regular basis during the 4 weeks. Joe on the other hand was over the top rude when I dropped the car off. Granted, it was on the wrong date, my mix-up. However the Transmission was failing (fell apart when disassembled) and my wife and daughter did need a safe vehicle to drive around. Tom was nice to deal with and pleasant and tried to ensure is was a good experience. Body shop was a good experience, Artie was pleasant and took care of things. However it did take a couple of visits to repair the leak, even so the best service I’ve experienced at this dealership. Other than that it was great, but I will be going elsewhere to have my escape Serviced. More
by DRJACKSON
Other Employees Tagged: Mona Crooks, Joe French, Artie Gissinger
April 12, 2020
Excellent service and support. Especially through a difficult time due to the statewide stay at home orders. The staff kept me informed frequently and got the job done! Special thanks to Mike and Tom. difficult time due to the statewide stay at home orders. The staff kept me informed frequently and got the job done! Special thanks to Mike and Tom. More
by George
Other Employees Tagged: Mike Brandvold
April 05, 2020
Long time Klaben customer. We have purchased many vehicles from Klaben Ford. Consistent quality service and customer care for both sales and service. We recently had to lease a We have purchased many vehicles from Klaben Ford. Consistent quality service and customer care for both sales and service. We recently had to lease a new EcoSport to replace one involved in a nasty accident. The old EcoSport protected us well. Vehicle was totaled with only very minor injuries. The sales team worked with us to acquire a new vehicle. The service department has worked with us on a recurring issue with my Fiesta ST. All fixed! We have nthing but great praise for the team at Klaben Ford. More
by Paul 3
Other Employees Tagged: Mona Crooks, Joe French, Richard Klaben, Christine Klaben , Terry Baughman, Tyler Schultz
March 03, 2020
As always Klaben’s service was top notch! My truck was taken care of including a recall! They even washed off the salt! Always a pleasure! taken care of including a recall! They even washed off the salt! Always a pleasure! More
by Epyon
Other Employees Tagged: Sean Bradford, Louis Polos , Mario Palomba
February 25, 2020
Excellent Customer Service Always treated with respect & go above & beyond to make service appointment pleasant-willing to accommodate your schedule, offer rides, nice waiting a Always treated with respect & go above & beyond to make service appointment pleasant-willing to accommodate your schedule, offer rides, nice waiting area with computers & don't feel like wasting time). More
by MKGWEN
Other Employees Tagged: Kim Wolfram, Richard Klaben, Carl Bujorian, Christine Klaben , Terry Colbert
February 20, 2020
Considering my 2017 Ford Explorer was in for extended service warranty work for over 120 days, both Brandon and Tom kept me well informed of progress every step along the way. service warranty work for over 120 days, both Brandon and Tom kept me well informed of progress every step along the way. More
by MABARATIAN
Other Employees Tagged: Brandon Pritchett
February 15, 2020
Mona Crooks is outstanding in her customer service. She has great knowledge and is wonderful to work with. The service department overall is very courteous and friendly. has great knowledge and is wonderful to work with. The service department overall is very courteous and friendly. More
by malemanic
Other Employees Tagged: Mike Brandvold, Mona Crooks, Carl Bujorian, Sean Bradford , Andy Bellian, Sean Hunt, Mario Palomba, Tyler Schultz
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