Tom Alcorn | Page 30

Fixed the 4-wheel drive Tom and the service people were attentive and took the time to explain the work that needed done. They take the time to ride with you to experience t Tom and the service people were attentive and took the time to explain the work that needed done. They take the time to ride with you to experience the problem that you are having. More

by MKTOKASH89 Verified Customer Verified Customer

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Another Great Experience Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Another great experience, my technician was very thorough and explained all repairs necessary. He performed repairs efficiently and at a great price! Would definitely recommend this dealership for all service needs! More

by mpalomb Verified Customer Verified Customer

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Delivery of Navigator Out sales representative Tyler was very helpful from the beginning when we ordered our vehicle. The great service carried through to the delivery of Out sales representative Tyler was very helpful from the beginning when we ordered our vehicle. The great service carried through to the delivery of our vehicle. Both Tyler and Brandon provided great customer service. More

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Followup from the Customer Service Manager My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call within a few hours of the original email and I was able to return his call today. Tom was apologetic and understood the flaws that took place and would investigate the situation further. I do not blame any one individual. The process of what should of been a simple correction unfortunately drifted away from following through to the end and ensuring the recall was correctly implemented the first time. Thank you for conversation and followup. Respectfully Richard L. Kuznicki More

by RICH_KUZ Verified Customer Verified Customer

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Best dealership around All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. More

by MICHAELDENISON.MD Verified Customer Verified Customer

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Efficient, knowledgeable and honest Just a great group at Klaben Lincoln. Tyler is extremely knowledgeable and I would highly recommend him to guide you in your next purchase. I had the Just a great group at Klaben Lincoln. Tyler is extremely knowledgeable and I would highly recommend him to guide you in your next purchase. I had the pleasure of working with Rich Klaben who is an extremely down to earth, honest gentleman that is true to his word. Denise in the business office is extremely efficent, personable and intelligent and Tom Alcorn, the Service Manager, is an incredible asset to this dealership. It is a pleasure doing business with them and I will recommend them to everyone I know looking to buy a new car. More

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Great overall expereince, great sales pro - JT (Jeff) Klaben Lincoln new car leasing experience was wonderful. Jeff and Branden know the Lincoln range very well and they know the vehicle features. JT show Klaben Lincoln new car leasing experience was wonderful. Jeff and Branden know the Lincoln range very well and they know the vehicle features. JT showed me the Ravel feature to simulate on stage or in audience audio reproduction. JT and Branden helped expedite the process on a busy Saturday morning. Andy was very helpful and brought his deal structuring knowledge to the lease. Looks like there is welcome mat lighting issue with the MKZ. JT and Tom have really followed up on it and it should be resolved when the car is in February 21. Overall - wonderful dealer experience, wonderful vehicle! More

by LTBURDEN Verified Customer Verified Customer

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completely satisfied customer Entire staff at Klaben works diligently for your complete satisfaction and treats customers with the utmost respect. They listen to your concerns and Entire staff at Klaben works diligently for your complete satisfaction and treats customers with the utmost respect. They listen to your concerns and answer all your questions with sincerity. They work hard to be your dealership of choice. More

by benedictdifranco Verified Customer Verified Customer

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They also know the old stuff I took my old 1977 Ford Bronco there to have it brought back to life after long-term storage. They tackled some general maintenance needs, along with I took my old 1977 Ford Bronco there to have it brought back to life after long-term storage. They tackled some general maintenance needs, along with some electrical issues. They have several mechanics on staff that have knowledge of older vehicles, which is rare for today's dealerships, and hard to find in general. I took my truck there based on a recommendation from one of their other long-term customers, which is always a good sign. More

by mpt Verified Customer Verified Customer

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Staff is accomadattinf and nice, issues atill happening. The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for th The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for the same thing. It’s very stressful and inconvient due to the fact that I have a toddler with me all day everyday and I live 45 minutes away. I honestly think my car was built and rushed on a Friday and many things have gone wrong numerous of times. I have brought it in for service way more than I should buying brand new.. wish there was a better solution to my many problems. More

by Hboyd6 Verified Customer Verified Customer

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