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Tom Alcorn
Tom Alcorn | Page 31
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
442 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
39 yrs, 2 mos
Industry Experience
39 yrs, 2 mos
Specialties & Trainings
Master Service Manager and Master Technician
442 Reviews
Write a Review
442 Reviews of Tom Alcorn
February 08, 2019
Truck repair They have always treated me properly and never oversold me on making an unnecessary repair. They are very quick to assess, quote the cost and repair t They have always treated me properly and never oversold me on making an unnecessary repair. They are very quick to assess, quote the cost and repair the issues. More
by Mj
Verified CustomerOther Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram
February 07, 2019
Excellent as always Always great service and on time, friendly people clean environment state of art waiting room..I drive forty minutes when other dealers are much close Always great service and on time, friendly people clean environment state of art waiting room..I drive forty minutes when other dealers are much closer because I love dealing with Klaben. More
by cgalewood
Other Employees Tagged: Mona Crooks , Mario Palomba
February 07, 2019
Very pleasant experience! I could have not asked for a more pleasant all around experience. This is a top notch dealership from service to sales! I never thought that receiving I could have not asked for a more pleasant all around experience. This is a top notch dealership from service to sales! I never thought that receiving bad news about my 14 year old F150 having a blown engine could turn into such a positive outcome. Thank you very much! More
by BigIck25
Other Employees Tagged: Chris Moldas, Mike Brandvold, Jennifer Bowen , Duane Taylor
January 21, 2019
Just great people Tom Alcorn and his entire staff at the Klaben Service Center are some of the easiest folks to work it! I have trusted my past 4 vehicles to their car Tom Alcorn and his entire staff at the Klaben Service Center are some of the easiest folks to work it! I have trusted my past 4 vehicles to their care and wouldn't hesitate to refer others! More
by Laura.Wimer
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram , Brandon Pritchett
January 14, 2019
as usual excellent Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind whe Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind when I deal with them. More
by TALT0
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French , Duane Taylor
January 09, 2019
Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcorn Top Notch at Klaben..... THANK YOU SO MUCH More
by DISCMANJEFF
Other Employees Tagged: Sean Bradford , Carli Ramage
December 20, 2018
30 years of purchasing from Klaben, I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing t I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing to service I know I can count on Klaben!!! More
by Uncle Craig
Other Employees Tagged: Mona Crooks, Joe French, Richard Klaben, Tyler Kline, Christine Klaben, Jennifer Bowen
December 18, 2018
Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More
by TTWOOLF
Other Employees Tagged: Mona Crooks, Sean Bradford , Kyle Sott
December 18, 2018
Recall sensor door Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. More
by traceydennis
Other Employees Tagged: Chris Moldas, Joe French, Artie Gissinger , Don Batten
December 13, 2018
Excellent service Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but p Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but point out +/-. Pricing is generally fair for dealership work. Quality of work performed is excellent, communication likewise. More
by DAVE19BK
Other Employees Tagged: Mike Brandvold , Nick Johnson, Kyle Sott
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