Tom Alcorn | Page 32

Superb This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experie This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experience, technicians etc. every one involved showed real concern and interested in solving my problem. Could not of possibly been better. I am thankful for the courtesy. More

by Terrylzimm Verified Customer Verified Customer

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FIRST BRAND NEW CAR!!! I couldn't have asked for a better "crew" of employees helping me make my very first new car purchase easy & understandable every step of the way! I I couldn't have asked for a better "crew" of employees helping me make my very first new car purchase easy & understandable every step of the way! I am not familiar with all the technology of the new cars & Louis Polos couldn't have explained it any more simpler for me to understand & even assisted me getting my phone synched to my car. And Denise Alcorn was so friendly, helpful & detailed-oriented to explain all my finance options including service contracts & such so that I could make an informed decision that suited me the best. Thank you all, I absolutely love my new car!! More

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New Car Purchase/ Car Repairs Also We would like to thank Dan Peters, Tim, Richard for working with us to lease the 2018 Fushion we just Leased from them on 10/19/18. We appreciate ever We would like to thank Dan Peters, Tim, Richard for working with us to lease the 2018 Fushion we just Leased from them on 10/19/18. We appreciate everyone who work on the deal including Denise in financing also. We have had a great history in the past with excellent service and the body shop also . We want to thank Tom service mgr for all his help in getting the job recently. We also want to thank Artie for gettting the job done earlier in the year on a repair job also. We also want to thank Pat at Quick Lane also for the service also. A what a wonderfull team this dealership has to offer many people. We couldn't have asked for excellent care your staff has shown and given us . Thank You Very Much. Robert & Trudie Ortman More

by RORTMANSR Verified Customer Verified Customer

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Great service as always with Klaben. I always deal with the Klaben family, they treat me like I am a part of their family and I truly appreciate it They gave me a great deal on my new u I always deal with the Klaben family, they treat me like I am a part of their family and I truly appreciate it They gave me a great deal on my new used car. C.J. Wright was my sales person and I could not have asked for better. Christine Klaben finished up my deal in a very short amount of time which I also very much appreciated. It's hard to believe that she can keep all of the paperwork so straight and get through it all so quickly and accurately. Again, I thank Richard Klaben and Terry Colbert for the great deal they gave me and for being men of such great integrity. More

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2005 F150 service I purchased my F150 from Klaben Ford August of 2005, Klaben Service is the only people that have worked on my truck. Klaben Service has kept my truck I purchased my F150 from Klaben Ford August of 2005, Klaben Service is the only people that have worked on my truck. Klaben Service has kept my truck in top shape. When a problem happens Tom Alcorn makes it correct he knows his service department inside and out. More

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Klaben is always great! I had water in the front floor of my passenger side, and it seems to be fixed. They also made arrangements to get me in immediately to avoid it getti I had water in the front floor of my passenger side, and it seems to be fixed. They also made arrangements to get me in immediately to avoid it getting a mildew smell. More

by brenda.edmiston Verified Customer Verified Customer

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Retired and driving a new Explorer! Klaben has been our dealer for over 25 years and every transaction has been satisfying. Dave Mott goes beyond. He is the best I have ever worked with Klaben has been our dealer for over 25 years and every transaction has been satisfying. Dave Mott goes beyond. He is the best I have ever worked with whether it's buying a car or service. Thank you Dave! More

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Solving issues from previous visit I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set up an appointment with me to try and solve my problem. I met with Mr. Sean Bradford and others at Klaben. They showed me the problems with my Escape up on the rack. They explained in detail what needed done. Mr. Bradford and the rest of the Klaben Ford team, are going to repair my Escape, and are going above and beyond my expectations! They have totally regained my trust. Thank you all very much and it was my pleasure meeting with all of you on this situation, from management to the mechanics....an awesome team! More

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A very good service department solved a very difficult probl Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom and Mario kept me advised as to how things were progressing.. The problem is now resolved. Thank you Guys. More

by Kaptain1 Verified Customer Verified Customer

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They got the job done after a little reasoning The service department manager Tom is great. They fixed my car and it looks great. Tom was very reasonable and helpful he worked with me using my exte The service department manager Tom is great. They fixed my car and it looks great. Tom was very reasonable and helpful he worked with me using my extended warranty to get both things fixed. Thanks again. More

by Therealmccoy1972 Verified Customer Verified Customer

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