Tom Alcorn | Page 32

hazard light operate by themselves I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewa I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewall that fell out. On an eleven year old car with 30,000 miles that's garaged all the time, this was not caused by anything I did. More

by DDELUKE0 Verified Customer Verified Customer

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Excellent Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my E Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my Explorer over from front to rear. Wrote up the work order and escorted me the lounge. I enjoyed coffee and donuts while my car was serviced. I really appreciate the great service and personal attention. Thank you all at Klaben. More

by Kaptain1 Verified Customer Verified Customer

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Done right the first time I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quic I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quick and easy. I will never take my vehicle to any other service department. During the short wait while my vehicle was in-service I checked out the sales building to plan out my next purchase, Louis was incredibly helpful and knowledgeable with any question I had. More

by KLP1617 Verified Customer Verified Customer

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Confidence The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confi The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confident with their recommendations. More

by iheartgallen Verified Customer Verified Customer

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Simplicity Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. More

by KevinF49 Verified Customer Verified Customer

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Great company and great employees! I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. More

by Ksufan11 Verified Customer Verified Customer

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Awesome experience. Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask f Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask for Roscoe Wooberry. Roscoe definitely goes the extra mile to make buying a vehicle worth your time. Thanks Roscoe. More

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Total Professionals It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who w It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who will accept no less than excellence and give their employees the tools and training to make a positive impact on people. They made an uncomfortable situation very acceptable and the outcome definitely exceeded my expectations. More

by Matt H Verified Customer Verified Customer

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8th car from Klaben Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Sto Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Stores. More

by Dmoe Verified Customer Verified Customer

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Superb This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experie This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experience, technicians etc. every one involved showed real concern and interested in solving my problem. Could not of possibly been better. I am thankful for the courtesy. More

by Terrylzimm Verified Customer Verified Customer

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