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Tom Kirkpatrick
Tom Kirkpatrick at Toyota of Scranton
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Tom Kirkpatrick | Page 2

Head Service Technician

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of Tom Kirkpatrick

April 30, 2023

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Employee Rating

my purchase went just fine. still waiting for second key fob.very happy with vehicle More

by mhood2851
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud

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Apr 30, 2023

Toyota of Scranton responded

mhood2851, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your purchase went smoothly and that you're happy with your new vehicle. We apologize for the delay in receiving your second key fob. Please rest assured that we're doing everything we can to get it to you as soon as possible. We appreciate your patience in this matter. Once again, thank you for choosing our dealership, and please don't hesitate to contact us if you have any further questions or concerns. We hope to see you again in the future! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 28, 2023

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Employee Rating

Wonderful experience as always! Highly recommend this dealership to all my friends and my family. More

by BZIMMY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck

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Apr 29, 2023

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 25, 2023

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Employee Rating

Great job. Service advisor was knowledgeable and friendly. Cafe has good quality food. Service entrance was clean. More

by Rhino13666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

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Apr 25, 2023

Toyota of Scranton responded

Rhino13666, Thank you for taking the time to provide feedback about your recent service experience at Toyota of Scranton. We are thrilled to hear that you had a great experience with us and that our team met your expectations. It's wonderful to know that our service advisor was knowledgeable and friendly, and that you enjoyed the quality of food in our cafe. We take pride in offering a clean and welcoming environment for our customers, so we are glad to hear that our service entrance met your standards. We appreciate your business and are grateful for your positive review. If there is anything else we can assist you with, please don't hesitate to reach out to us. Thank you for choosing Toyota of Scranton. The Service Team Toyota of Scranton

March 15, 2023

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Employee Rating

It was a very good experience. I was treated very well. I’d defiantly go back More

by JOE.LABORANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck

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Mar 16, 2023

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 04, 2023

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Pleasant and courteous staff, better than my previous time here, when they were a little pushy with recommended services at only 15,000 miles. I would recommend Toyota of Scranton again. More

by JOE SANTEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 05, 2023

Toyota of Scranton responded

Hello Joe, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

November 18, 2022

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Employee Rating

The Scranton team is great to deal with. I purchased my vehicle from another dealer, what a big mistake that was. When it was time for my service check. I pulled into the garage of the o More

by BWHITE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Alan Aimer, David Grieco, james Brown

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Nov 18, 2022

Toyota of Scranton responded

BWHITE21, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 21, 2022

Dealership Rating
Employee Rating

The 4 runner was in and out as anticipated. Friendly atmosphere and clean shop. Thanks More

by FRED.CLEVELAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Bernadine Welcome, Kacie Kuchinskas, james Brown, Christine Shean , Edward Rewt

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Oct 21, 2022

Toyota of Scranton responded

Hello Fred, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

September 30, 2022

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Employee Rating

I had an inspection completed on my Rav4. I trust Johnny Vegas immensely. He is always kind and courteous and doesn't try to sell me things just to make a sale. He is an asset to your b More

by SBETAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Sep 30, 2022

Toyota of Scranton responded

SBETAC, Thank you for taking the time to offer your feedback on your recent service visit. We are delighted you enjoyed working with Johnny Vegas. We really appreciate your comments. Thanks so much. Our goal is to provide an exceptional experience at every visit to our dealership. Thanks again, Mary Jo Preno Vice President of Guest Experience

August 28, 2022

Dealership Rating
Employee Rating

Excellent service every time at Toyota of Scranton. Very professional in their interaction with customers. More

by MVCRUCIANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kacie Kuchinskas

Helpful
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Aug 29, 2022

Toyota of Scranton responded

MVCRUCIANI, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 26, 2022

Dealership Rating
Employee Rating

Very knowledgeable and easy to work with. He answered all my questions and made sure all of my issues were handeled. More

by DVALENTI0417
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, David Grieco

Helpful
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Aug 26, 2022

Toyota of Scranton responded

DVALENTI0417, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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