Tom Trout | Page 3

This service department really has your back! They are fair and honest to the core! All of my extended family have come to defend upon them. Keep up the good work! They are fair and honest to the core! All of my extended family have come to defend upon them. Keep up the good work! More

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Was very happy with the work that was done. Didn’t have to wait that long. Look forward to my next visit. Didn’t have to wait that long. Look forward to my next visit. More

by HILLCAV Verified Customer Verified Customer

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We have been customers since 2009. We love the Cleveland Toyota Family and their cars. We love the Cleveland Toyota Family and their cars. More

by tpklaehn Verified Customer Verified Customer

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Toyota of Cleveland is my choice for accuracy of service, personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services needed in the near future. More

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A great Dealership. 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 More

by THINKTODAY2011 Verified Customer Verified Customer

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Wrong bedliner was put on, so I had to wait extra time for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious More

by terri.allen77 Verified Customer Verified Customer

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Have traded with them for several years just like them and their service and cars and their service and cars More

by fate2x4 Verified Customer Verified Customer

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The wait was three hours long and all I was told that there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have rescheduled and would have made sure I would’ve have had somebody to pick me up. More

by DEBSTER5010 Verified Customer Verified Customer

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We have had our vehicles serviced at Toyota of Cleveland for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, i for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, in my opinion, sets Toyota of Cleveland apart from any others I have done business with. More

by GeeDub431 Verified Customer Verified Customer

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Absolutely unacceptable experience with my 2017 Toyota Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the de Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the dealership to properly diagnose the issue and provide the right repair. Instead, I ended up paying hundreds of dollars and left with more confusion, no real solution, and serious concerns about the quality of the inspection. Here is what happened: • I was charged for A/C diagnostic and refrigerant related service, but the original problem was not fixed. • I was later told the issue was related to the radiator/cooling fan motors and was quoted a very expensive repair. • Toyota’s own diagnostic paperwork indicated the radiator fan motors needed replacement, so based on that I ordered parts. • After that, I had the vehicle checked again elsewhere, and I was told the fan was working and the diagnosis did not match what Toyota had reported. • Even after Toyota serviced the car, the A/C problem continued. • The next day I also experienced coolant boiling/steam issues and noticed concerns around the coolant level/cap, which raised serious safety concerns for me. • I personally observed that when the car was parked with the hood open, the fan behavior did not match what I expected based on the diagnosis I was given. My biggest disappointment is not just the money I spent, but the lack of confidence this experience created. When a customer comes to a Toyota dealership, they expect accurate diagnosis, careful inspection, and professional service. Instead, I left feeling that I paid for a problem that was not properly identified or resolved. I have always expected better from Toyota. This experience was frustrating, time consuming, and very disappointing. I hope management takes this seriously, reviews the service history carefully, and works toward a fair resolution. More

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