Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout | Page 3

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
182 Reviews
4.9

182 Reviews

Write a Review

182 Reviews of Tom Trout

August 14, 2026

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Employee Rating

I like the Toyota team there in Cleveland Tennessee and I will recommend them to everyone 👍 More

by mawgrand9
Service Price Transparency
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Recommend Dealer
Yes
Aug 15, 2026

Toyota of Cleveland responded

Hearing that you’d recommend our service department to everyone means a great deal to our team. We’re glad our crew in Cleveland made your service visit for your Kia Sportage enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 11, 2026

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Mr. Trout and Luis Mendez is the best in the private auto business! 5*’s at every level [Service, customer satisfaction, professionalism, knowledge, communication, efficiency, consistency, etc]! This is More

by Brian
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Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Aug 11, 2026

Toyota of Cleveland responded

Knowing that Tom and Luis delivered exceptional service on your Toyota Sequoia at every level is truly rewarding. Hearing you trust our service department with all your Toyota vehicles means a lot to us. Justin Chretien General Sales Manager 423-664-9715

July 31, 2026

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They do go the extra mile to welcome you and to take care your needs More

by gregoryhyatte323
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Justin Chretien

Jul 31, 2026

Toyota of Cleveland responded

Thank you for noting how our team went the extra mile to welcome you and handle your Toyota Tacoma service. It’s great to hear your needs were met so well. Justin Chretien General Sales Manager 423-664-9715

July 30, 2026

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This service department really has your back! They are fair and honest to the core! All of my extended family have come to defend upon them. Keep up the good work! More

by Estone
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Recommend Dealer
Yes
Jul 30, 2026

Toyota of Cleveland responded

It’s wonderful to know our service team made you feel supported and that your extended family trusts us as well. Tom will be pleased to hear his honesty and fairness stood out. Thank you for trusting us with your Toyota Tundra service. Justin Chretien General Sales Manager 423-664-9715

July 29, 2026

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Was very happy with the work that was done. Didn’t have to wait that long. Look forward to my next visit. More

by HILLCAV
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Recommend Dealer
Yes
Jul 29, 2026

Toyota of Cleveland responded

Pleased to hear the service on your Ford was completed promptly and the wait time was minimal. We look forward to your next visit. Thanks for sharing your feedback. Justin Chretien General Sales Manager 423-664-9715

July 17, 2026

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We have been customers since 2009. We love the Cleveland Toyota Family and their cars. More

by tpklaehn
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Alison Smith

Jul 17, 2026

Toyota of Cleveland responded

Being part of our Toyota family since 2009 truly means a lot. Your ongoing loyalty and enthusiasm for our vehicles inspire our team. If you ever need assistance with your Toyota, simply reach out. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

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Toyota of Cleveland is my choice for accuracy of service, personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services More

by luajeanbryan
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Recommend Dealer
Yes
Jul 16, 2026

Toyota of Cleveland responded

We’re happy to hear our team delivered accurate service, attentive care, and fair pricing on your Toyota RAV4. Being prompt and clear about warranties and upcoming maintenance matters a lot to us. We appreciate your trust and look forward to caring for your RAV4 again. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

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A great Dealership. 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 More

by THINKTODAY2011
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Recommend Dealer
Yes
Jul 11, 2026

Toyota of Cleveland responded

It’s great to know our service team kept your Toyota Tundra on schedule and delivered the value you expected. We appreciate you recognizing our commitment. Tom thanks you for choosing us. Justin Chretien General Sales Manager 423-664-9715

July 06, 2026

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Wrong bedliner was put on, so I had to wait extra time for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious More

by terri.allen77
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner

Jul 06, 2026

Toyota of Cleveland responded

Thank you for taking the time to leave us this feedback. We apologize for the issue with the bedliner. Please give me a call to discuss. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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Have traded with them for several years just like them and their service and cars More

by fate2x4
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Recommend Dealer
Yes
Jul 03, 2026

Toyota of Cleveland responded

Hearing that you have trusted us for several years is wonderful. We’re glad the service on your Toyota Avalon and our vehicles has met your expectations. We look forward to continuing to assist you down the road. Justin Chretien General Sales Manager 423-664-9715

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