Tom Trout | Page 9

They were very patient and caring They helped me find the vehicle I had in mind and got me the best deal they could give me. They were alot of help , I've been looking for a car for a They helped me find the vehicle I had in mind and got me the best deal they could give me. They were alot of help , I've been looking for a car for a while and I'm glad I got it here. More

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Taken Care Of My daughter went to shop for a new vehicle and told me I would probably also like what they had at Toyota of Cleveland. She said the Salesman that wa My daughter went to shop for a new vehicle and told me I would probably also like what they had at Toyota of Cleveland. She said the Salesman that waited on her was great. Alfred Odister definitely went above my expectations when selling us our Highlanders. When I had trouble with my back hatch closing (error on my part), I was able to call Alfred on a Sunday night and he graciously walked me through the steps to get the hatch closed. More

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Great buying experience! I went to Toyota of Cleveland when it was time for me to move from my Ford Escape to a third row SUV. I fell in love with the Highlander upon seeing a I went to Toyota of Cleveland when it was time for me to move from my Ford Escape to a third row SUV. I fell in love with the Highlander upon seeing and driving it. I initially planned on waiting a few months to buy, and in the meantime, I told my mom how much I liked the Highlander and the sales associate who had helped me, Alfred Odister. Long story short, my mom and I both walked away with brand new Highlanders within a week from my first visit. The customer service was outstanding from Alfred as well as everyone we met, including General Manager Montey Burney, Service Manager Tom Trout, Sales Manager Shane Defoor, and F&I Manager Alfred Polk. I couldn’t be happier with the experience, and I will recommend Toyota of Cleveland and Alfred Odister to all of my friends. More

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Always great service You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. More

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Efficient and quality service Tom and his team always perform to my expectations. Great job. I would definitely recommend them. professional and friendly each time I utilize their Tom and his team always perform to my expectations. Great job. I would definitely recommend them. professional and friendly each time I utilize their services. More

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Great service! Shaq was wonderful letting me test drive several vehicles then found exactly what I asked for at a different dealership and had the car delivered to C Shaq was wonderful letting me test drive several vehicles then found exactly what I asked for at a different dealership and had the car delivered to Cleveland and the service department will be adding a towing package for me. I have driven Toyotas for 15 years and have always used this dealership for all my maintenance and routine service. Great service every time! More

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Excellent Excellent, good service, friendly staff, went out of way to make service on car enjoyable experience. Would recommend them to others. Very quick to Excellent, good service, friendly staff, went out of way to make service on car enjoyable experience. Would recommend them to others. Very quick to finish service also. More

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At Home Atmosphere while waiting was like being at home. TV, WiFi, and popcorn! Free coffee, water and soft drinks! And music in the background. And a playroo Atmosphere while waiting was like being at home. TV, WiFi, and popcorn! Free coffee, water and soft drinks! And music in the background. And a playroom for the kids. More

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Customer Service at its Best I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire whe I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire when I had a flat. Luckily, I'd bought an extended warranty. The people at Toyota had my car towed from Ft. Oglethorpe to Cleveland, loaned me a nice Camry, replaced the tire, AND waived the $61 out-of-pocket charges... all in one day. The complementary coffee while they worked out their game plan was also nice. The service was fast, and managers got involved ASAP to make sure that I was taken care of. More

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The sales team was truly exceptional as in the past,! The sales team was truly exceptional, they went out of their way to make sure everything was handled with kid gloves, Toyota has always been the k The sales team was truly exceptional, they went out of their way to make sure everything was handled with kid gloves, Toyota has always been the kind of people we want to deal with, as this is our sixth purchase, with this dealership, JOB WELL DONE! More

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