Tom Tunnell
Tom Tunnell at BMW of Westlake

Tom Tunnell | Page 3

Parts Manager

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Tom Tunnell

April 06, 2023

Dealership Rating
Employee Rating

Super helpful and friendly staff. They always taken good care of every vehicle I took here so far, always honest and advising + they’ve been wallet friendly with my necessities More

by Valentin Costache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Nez Faraj , Nate Lieb

Apr 06, 2023

BMW of Westlake responded

Thanks for the positive feedback!

October 14, 2021

Dealership Rating
Employee Rating

I honestly was getting ready to purchase a Range Rover after my lease expired in October on my X5. I ran into Nez while getting my M5 serviced and I asked him to show me what he had on the lot. I was sup More

by Sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

BMW of Westlake responded

Thanks for the awesome review about the team and BMW of Westlake! Enjoy your new X5 M!

August 18, 2021

Dealership Rating
Employee Rating

Love the service department at BMW of Westlake! Brittaney is always accommodating with scheduling and makes service as painless as possible. The service techs (Charlie) is extremely knowledgeable and provide More

by mylisamiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Carl Whelpley

Aug 18, 2021

BMW of Westlake responded

Thank you for the amazing review about your service team at BMW of Westlake!

July 17, 2021

Dealership Rating
Employee Rating

Best customer experience of my life to do business with BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Delk, Adam Moon, Mike Niedzwiecki , Fred Palmer

Jul 17, 2021

BMW of Westlake responded

Thank you for this amazing review and loyalty!

Jul 17, 2021

Christina responded

Definitely well deserved!

July 09, 2021

Dealership Rating
Employee Rating

I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. More

by CHARLESSTOLLENWERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Brittaney Quick, John Cordell, Cameron LaPorte, Jared Jeschelnig , Nate Lieb, Jim Strunk, Dan Walker, John Redden

Jul 09, 2021

BMW of Westlake responded

Thanks for the awesome review and we appreciate your loyalty!

May 05, 2021

Dealership Rating
Employee Rating

Great service from John. He was able to order my car and have it come in exactly when I wanted. Very professional throughout the process. More

by RSEVERA33
Recommend Dealer
Yes
May 06, 2021

BMW of Westlake responded

Thanks for the awesome review about John and BMW of Westlake!

May 04, 2021

Dealership Rating
Employee Rating

I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More

by BQUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Adam Moon, Brittaney Quick, John Cordell, Jared Jeschelnig , Nate Lieb, Fred Palmer, Jim Strunk, Carl Whelpley, Patrick Caldwell

May 04, 2021

BMW of Westlake responded

Thank you for this great review about the service team at BMW of Westlake!

May 04, 2021

Dealership Rating
Employee Rating

Brittaney, John, Nate and Jim are the best service advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. More

by BQUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus, Carl Whelpley, Patrick Caldwell

May 04, 2021

BMW of Westlake responded

Thank for this fantastic review about the service advisors at BMW of Westlake - we'll be sure to pass along your kind words!

January 28, 2021

Dealership Rating
Employee Rating

Always a pleasant experience going there, from the state of the art facility, to the sea of beautiful cars, to the great sales people and service department. No disappointments at BMW Westlake! More

by bestrex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve David, Fred Palmer

Mar 26, 2021

BMW of Westlake responded

Bestrex, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

October 29, 2020

Dealership Rating
Employee Rating

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Cameron LaPorte, Chris Czaplenski , Cassie Thadeus

Nov 01, 2020

BMW of Westlake responded

Lamar, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

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