Tom Tunnell | Page 3

Love the service department at BMW of Westlake! Brittaney is always accommodating with scheduling and makes service as painless as possible. The service techs (Charlie) is extremely knowledgeable and provide is always accommodating with scheduling and makes service as painless as possible. The service techs (Charlie) is extremely knowledgeable and provides detailed explanations of problems. Wouldn’t go anywhere else! More

by mylisamiller Verified Customer Verified Customer

Report | Print

Best customer experience of my life to do business with BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. BMW Westlake, Oh Never will Shop or buy a vehicle from an other enterprise. Thank you. More

Report | Print

I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. is why I keep returning and buying my cars here. I am very happy. More

by CHARLESSTOLLENWERK Verified Customer Verified Customer

Report | Print

Great service from John. He was able to order my car and have it come in exactly when I wanted. Very professional throughout the process. have it come in exactly when I wanted. Very professional throughout the process. More

by RSEVERA33 Verified Customer Verified Customer

Report | Print

I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More

by BQUICK Verified Customer Verified Customer

Report | Print

Brittaney, John, Nate and Jim are the best service advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. More

by BQUICK Verified Customer Verified Customer

Report | Print

Always a pleasant experience going there, from the state of the art facility, to the sea of beautiful cars, to the great sales people and service department. No disappointments at BMW Westlake! of the art facility, to the sea of beautiful cars, to the great sales people and service department. No disappointments at BMW Westlake! More

by bestrex Verified Customer Verified Customer

Report | Print

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821 Verified Customer Verified Customer

Report | Print

Nez was a pleasure to work with. I took six months to buy a car and he was VERY patient with me! Thank you so much! a car and he was VERY patient with me! Thank you so much! More

Report | Print

I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More

by Marshlo Verified Customer Verified Customer

Report | Print