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Tom Tunnell
41 Reviews
41 Reviews
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41 Reviews of Tom Tunnell
August 29, 2020
Nez was a pleasure to work with. I took six months to buy a car and he was VERY patient with me! Thank you so much! a car and he was VERY patient with me! Thank you so much! More
by German Car Guy now Italian
Other Employees Tagged: Dirk Steffen, Nez Faraj , Tom Zito
August 12, 2020
I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More
by Marshlo
Verified CustomerOther Employees Tagged: Don Cepek , Christian Gufreda
May 02, 2020
Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More
by dejangagic1
Other Employees Tagged: Don Cepek, Cameron LaPorte, Chris Czaplenski
February 19, 2020
Robert Strecker from west lake is the best guy i been in cleveland bmw, akron bmw and classic bmw no one even call you back cleveland bmw, akron bmw and classic bmw no one even call you back More
by ANDRIY2008
Other Employees Tagged: Robert Strecker, Mike Niedzwiecki, Jimmy Laumer , Nate Lieb
November 06, 2019
Excellent Buying Experience Excellent service across the board. Knowledgeable, prompt and friendly staff. Nez made the buying process painless and seamless. Would recommend an Excellent service across the board. Knowledgeable, prompt and friendly staff. Nez made the buying process painless and seamless. Would recommend any of the staff to anyone looking for, servicing, or repairing a BMW. More
by P.j.cald
Other Employees Tagged: Robert Strecker, Adam Moon, Dirk Steffen, Mike Niedzwiecki, Brittaney Quick, John Cordell, Nez Faraj , Brent McKenzie, Fred Palmer
October 14, 2019
Service for new M4 Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. More
by Radiohead79
Other Employees Tagged: John Cordell , Christian Gufreda, Cassie Thadeus
May 02, 2019
I just can’t stop getting BMWs from this place! Great service. Good scheduling. Great prices. Welcoming staff. Two locations. Expert service and parts help at both locations. Free car washes. What’ Great service. Good scheduling. Great prices. Welcoming staff. Two locations. Expert service and parts help at both locations. Free car washes. What’s not to like? More
by cedarhank
Other Employees Tagged: Don Cepek, Adam Moon, Jeff Hughes , Steve David, Christian Gufreda, Cassie Thadeus, Dan Walker, Tom Zito
January 05, 2018
Very positive purchasing experience Ken Delk was very responsive and helpful in assisting my car purchase. I highly recommend working with him and Westlake BMW on your next new car. Ken Delk was very responsive and helpful in assisting my car purchase. I highly recommend working with him and Westlake BMW on your next new car. More
by ohstalum
Other Employees Tagged: Ken Delk
April 25, 2016
Automoblle purchase We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this deal We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this dealer, salesman, finance manager and support staff. (Gary&Sandi) More
by Ranger77t
Other Employees Tagged: John Caruso, Don Cepek, Adam Moon, Mike Niedzwiecki, Brittaney Quick , Greg Debro, Pat Janos, Mike Lepre, Brent McKenzie, Aunna Regas, Jim Strunk, Cassie Thadeus, Young lady at the booth who sold clothing accessories and young man that explained the car to my wife before we drove it off the lot.
January 21, 2013
Tom Tunnell went above and beyond to provide me with great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I purchased the correct one and offered excellent insight and advice. More
by BradD
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