Victor Heckman
Victor Heckman at Maple Hill Auto Group
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Victor Heckman | Page 2

Used Car Manager

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
289 Reviews

Dealership Experience

16 yrs, 8 mos

4.8

289 Reviews

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289 Reviews of Victor Heckman

July 05, 2023

Dealership Rating
Employee Rating

Great experience working with their team. We would buy from them in the future again. More

by sinowa1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CB Watkins, Lance Robinson

Jul 05, 2023

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 27, 2023

Dealership Rating
Employee Rating

Nearly impossible to get sales on the phone. Michelle got up six, yes I mean six, times to go ask the Sales Manager how to do something or a question. After almost two hours I couldn't take any More

by PJYARDLEY
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jon Gates, Mike Simmons , Michelle Yu

June 22, 2023

Dealership Rating
Employee Rating

Love working with Ed Fitz and Maple Hill. This is my 4th car I’ve worked with Ed and Maple Hill to purchase some of the best used cars I’ve owned. Even my parents bought their cars from Ed Fi More

by kortneeb23
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ed Fitts, Hannah Seal

Jun 26, 2023

Maple Hill Auto Group responded

Thank you! We are so happy to hear how much you enjoy working with Ed. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 06, 2023

Dealership Rating
Employee Rating

Sales experience was excellent. The service group was terrible. Understaffed and rude. Will not return for service. More

by Broncolunatic
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Michael Zinger, Matt Taylor

Jun 14, 2023

Maple Hill Auto Group responded

I apologize that your experience with our service staff was less than desirable. We are understaffed, but are very actively looking for technicians to get us back to fully staffed to better serve our customers. I'm not sure who you worked with or what happened with a staff member being rude, but I would like to know more so that I can address the issue with our service manager. Please, feel free to reach out to me at any time. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 25, 2023

Dealership Rating
Employee Rating

Nice staff will recommend to others. Answered all our questions in timely manner. Thank you More

by KAHLMORGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James DeYoung

May 08, 2023

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 26, 2023

Dealership Rating
Employee Rating

Smooth easy transaction didn't feel pressured to add extra warranties or coverage over all left feeling good about my purchase. More

by messages2rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Galvan

Mar 28, 2023

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specilaist 269-342-6600 lgrubb@maplehillauto.com

March 17, 2023

Dealership Rating
Employee Rating

As usual they went over and above when it came to service. From a loaner car ready when we needed it to a bill that came in under the expected quote. We would go no place else for service. More

by INDYPASTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please don't hesitate to reach out. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 18, 2023

Dealership Rating
Employee Rating

Wish I'd been told about the extended warranty sooner during the deal. Need to have salesperson look the vehicle over before handing over . But really nice people very respectful. More

by rickfay120864
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Galvan

Mar 07, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. If you have any questions, please feel free to reach out at anytime. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 27, 2022

Dealership Rating
Employee Rating

We were taken care of from when I drove in parking lot. Tony greeted me and I test drove. Brought hubby over that nite we test drove it. Only one we had problems getting the STATE to get our title. Excuse More

by tta3217429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CB Watkins, Tony Galvan

Dec 28, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 17, 2022

Dealership Rating
Employee Rating

I would not buy a car anywhere else. They are very knowledgeable and were genuinely interested in helping me find the car and deal that worked best for me. More

by lbrown9653
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Simmons, CB Watkins , James DeYoung

Dec 19, 2022

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future and hope you are enjoying your new vehicle. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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