47 Maryland Ford Dealers

My salesman, William Zander, was outstanding. - phh1988

My salesman, William Zander, was outstanding. I have no complaints on him or the dealership in general.

Good dealer pre owned have excellent service they - pclaudia7774

Good dealer pre owned have excellent service they explain everything and good price .I recommend this dealer

Always receive first-rate service at Koons. - MICHAEL.HARRISON

Always receive first-rate service at Koons. Very accomodating during recent heavy snow and ice.

My most recent visit involved an oil change & replacement - bigdaddy1.cl

My most recent visit involved an oil change & replacement of the cabin air filter. My Mustang was without an appointment on the day I called. My service advisor, Tiffany Waul checked me in without delay & answered a ffew questions I had. My car was ready for pickup within 2-3 hours & the shuttle van picked me up from home. The checkout payment process was quick & efficient. I have always experience very good service at Upper Marlboro Ford.

Great service at this place they were quick and did a - Mouse

Great service at this place they were quick and did a great job Jay always is hard working and very professional

Thank you Mr. - Leonphillips0203

Thank you Mr. Floyd , Rose and the entire team for making our experience unforgettable! From the time my wife and I walked in we were greeted with top tier customer service. We found the cars we wanted at a reasonable price. We are satisfied customers

Tom Miller and Jeff were fantastic to work with. - kfisher

Tom Miller and Jeff were fantastic to work with. This was very direct and professional service. No games were played. I was able to get the specific truck I wanted, at a more than fair deal. I also appreciate the time spent after the deal was made. And the ongoing assistance with the transition to EV. Tom is knowledgeable and very diligent always returning call and texts.

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

Worked with Kyle on purchasing a new F150. - z0lt3c

Worked with Kyle on purchasing a new F150. I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many Ford dealerships along the way, none of which would match the deal being offered by Pittsville. Pickup went smoothly, I was in and out fast and the deal was exactly as Kyle promised. Recommended!

So, at my age have had my share of dealership experiences - Nick

So, at my age have had my share of dealership experiences and without question Preston Ford was the single best experience I have ever had. From Jacob in sales, to the folks in Finance, to the delivery dude who drove it all the way to NJ. My plates even showed up in record time. No dealer near me could touch their deal, just an overall amazing experience with Preston Ford. Needless to say I will be back for sure.

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Very professional and efficient. - yocumt

Very professional and efficient. I felt appreciated as a customer. I would purchase another vehicle this dealership.

The Service I received at Hertrich Ford of Elkton was - chrispokroy

The Service I received at Hertrich Ford of Elkton was spot on from the appointment to pick up. The team took great care of my vehicle, and my concerns with it, the entire experience was excellent and look forward to my next visit.

Sebastian our salesperson was on top of things. - danthemanthatcan1963

Sebastian our salesperson was on top of things. Did great job communicating status of vehicle. Very responsive and helpful. The Sheehy warranty gives them an edge. I would purchase from Sheehy again.

Academy Ford was extremely accurate and diagnosed. - Cw

Academy Ford was extremely accurate and diagnosed. My issues resolve my issues and set me on my way for a reasonable price. In less than 2 hours I am satisfied

The entire dealership, no matter who you deal with, are - stacy_7494

The entire dealership, no matter who you deal with, are the most kindest, thoughtful people around! They make you feel like family every time there!

Everyone is very helpful and they went out there way to - kevdebtrav

Everyone is very helpful and they went out there way to work my deal and get the paperwork done it a short amount of time

Meagen,Service Associate was to"OUTSTANDING" My second - larry.young9964

Meagen,Service Associate was to"OUTSTANDING" My second visit for my MKZ at Lexington Park MD Ford dealership. Meagan is a " go to " person. She handles your vehicle needs with a "I care service attitude".

Today Nov 6,2025, had an appointment for 8:00am , came - Mihaidandara

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Tried calling the service department to ask the price of - bmcw73

Tried calling the service department to ask the price of an oil change for my 2021 Arteon. First attempt as going well until I was transferred to the service department. The phone rang and rang until a recording came on stating the mail box was full and could no longer receive any messages. Second call to the phone number listed on the website. Rang a couple of times until a female answered “Good morning” then line went dead. We have a 2021 Arteon and an 2022 Atlas. Getting ready to trade one or both in but, when you cannot get anyone in the service department to answer a simple question leads me to think on looking at Lexus or Mercedes as they don’t seem to have many complaints on their service departments.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

Was very impressed with the vehicle as displayed on the - mlbzahn

Was very impressed with the vehicle as displayed on the web and even put paperwork in sight unseen. It took an additional 4-1/2 hours to finalize everything. Upon arrival the vehicle was parked in front and ready for a test drive. While you would think knowing we were coming in that morning that they would prep the vehicle to showcase it in the best way, This was not the case. A layer of dust was all over the vehicle, making it difficult to walk and review the vehicle. While I understand that this is a used vehicle the passenger door was missing its lock actuator. (Dealer promised to order and install) The mirrors needed to be swapped out, because one didn’t work. The middle rear brake light was broken but operational. (Dealer promised to order and install) The rear door rubbed and made noise when opening, until I adjusted the door. The passenger windows glass is scratched, along with the trim. Again I understand it’s a used vehicle! The Carfax is clean but the front lights have scratches that are consistent with damage from an accident, which I am going to have to replace. There was no movement on the price and I left $600 on the table with my trade. While some will say that’s my fault you are correct. But the vehicle was not purchase ready. Which was disappointing. This is my 2nd used vehicle purchase and I should have done a better job reviewing the vehicle. I don’t regret the purchase. Just feel that with the items we have found after taking it home, that the price should have been adjusted to accommodate these out of pocket expenses.

Devin’s Mills at Hagerstown Ford is the best. - Hmrun01

Devin’s Mills at Hagerstown Ford is the best. Very helpful and courtesy. Very knowledgeable of products and services

DARCARS has turned what should have been a routine - Yousuc

DARCARS has turned what should have been a routine warranty matter into a masterclass in chaos, incompetence, and customer neglect. Their service desk seems unable to manage paperwork, communicate updates, or perform the most basic administrative tasks without making the customer pay for it—literally. In December 2025, I was forced to rent a car because of Ford warranty issues and because DARCARS refused to provide a loaner vehicle. Conveniently, the rental option they offered was $80 per day, just high enough to exceed Ford’s $60-per-day reimbursement cap. That kind of pricing raises obvious questions. To date, I am still $300 out of pocket because DARCARS lost my rental receipts, then somehow failed to process them even after I submitted them again. After seven separate follow-ups, they still cannot—or will not—file the paperwork properly. At some point, “mistake” stops being a believable excuse. From where I stand, this looks like deliberate obstruction dressed up as incompetence. Whether it is retaliation for securing my own rental instead of theirs or simply a breathtaking level of dysfunction, the result is the same: the customer gets burned while DARCARS plays dumb.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

Everyone was great, even though buying any vehicle takes - kittyknill

Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!

We had bought our F150 back in 2021 at Plaza Ford. - QuickRick

We had bought our F150 back in 2021 at Plaza Ford. At that time they were terrific and Ford X Plan purchase capped any “ not required by law” doc fees at $150 or less. Originally we were going to purchase our Florida car in Florida because it was easier and less stressful (we live in Florida 6 months and MD 6 months) . My buddy who is a Plaza Ford fan said “ oh buy from these guys instead, they’ll do so much more for you than a Florida dealer “ Fast forward to the deal: they were very rigid as to the dealer doc fees. On the contract it states “ not required by law” but try and get out of paying it…it’s an entitlement that MD allows them to charge. It’s actually an optional dealer fee sort of like a tip. They could charge $0 or $800 allowed by MD. It gets taxed so it’s additional profit for them not a requirement. When I dared to get this dealer charge discounted it was like I was being unreasonable ( in 3 past deals I simply asked for a discount $799 in my case off the bottom line). ** Don’t bother with Plaza Ford, something has changed in the past few years and writing the owner who did not respond, tells me lots-can’t be bothered with me. I was ready to be a loyal Plaza Ford customer. I was talked into buying from them. We drove many miles out our way to buy at this dealer. In hindsight, all the fees and add-ons made this deal costly. Truth is that there’s nothing special about them over any other Ford dealership. It’s a pity because my last experience with Plaza was better. ** a document fee is an arbitrary fee that some dealers charge. In California they are capped at $95 not $799 so—it’s a a profit center for them. Don’t make my mistake, early on ask for no doc fee or a corresponding discount on the bottom line to match that fee. This can be done and I have on 3 car deals successfully. It’s too late for me at Plaza Ford but not you. Be prepared to walk if they tell you “ everyone pays this” .