Brought my BMW there for service because It was not - michellegeorge2
Brought my BMW there for service because It was not driving like a 31,000 mile bmw should be driving. A lot of pulling in wheel, muffling sound when driving between 2-3 rpm’s most noticeable when driving up steep hill, and a thump in right wheel when going 40mph. I’m giving this service department a 2 because they were only able to resolve one of my problems, the thump in the right tire. Problem wheel bearing! The sound I was hearing between 2/3 rpm they said it was “2 bad motor mounts”. But what about the horrible pulling? Service manager, Arthur Padko said, that’s 💯 normal, maybe get an alignment…. He said he had the “BMW”area rep come and test drive it. What a joke. Knowing for a fact that this pulling/drifting of tires was not normal, I ended up bringing my bmw to Paul Miller BMW service center. Yep, they confirmed the pulling is definitely not normal and it’s a problem. Recommend to put all new tires on it. Did that and the pulling/drifting problem was resolved. BUT unfortunately neither dealerships has been competent enough to resolve the muffling sound that arises when the vehicle rpm hits at just about 3 rpm. AND BOTH DEALERS CHANGED 2 MOTOR MOUNTS. So yeah the motor mounts were changed November 13, 2023 by BMW Roxbury and then again by Paul Miller BMW in February 2024!!! Neither dealer resolved the issue of the muffling noise at the almost 3rpm mark, which is very noticeable going up a steep incline. The car sounds like it is struggling. Just beware of any service done at BMW of Roxbury, there not to competent.
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