Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,603 reviews
November 30, 2021
They have always been very professional and respectful. They are always informative and helpful, I definitely trust the service department. They are always informative and helpful, I definitely trust the service department. More
by TOMHERBERGER
Verified Customer
November 30, 2021
From Cory greeting me, repair, then handing me my keys to my clean car, PERFECT! to my clean car, PERFECT! More
by Retired Car Guy
November 27, 2021
Nez Faraj made my purchase experience amazing. He was knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. Whe knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. When I picked up my car, the detailing was impressive. The time I spent in finance was so easy and efficient. Dirk spent time going over all the features of the X3 and was thorough and patient. I thought I would like my BMW but I LOVE it. I compared Audi, Mercedes and BMW and am confident I made the right decision. More
by Laura L.
November 27, 2021
Staff very professional and courteous. A video was texted to me about the service that was being done and what else was needed. to me about the service that was being done and what else was needed. More
by egyptia
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
November 27, 2021
Very nice sales and service staff. Was in and out in reasonable time. Car came back clean. reasonable time. Car came back clean. More
by nancir
Employees Worked With
November 27, 2021
I love the video of service recap! Very professional service! Very quick service and nice staff service! Very quick service and nice staff More
by Basiamaczka
Employees Worked With
November 23, 2021
Jerry was amazing! I showed up without making an appointment and he ended up spending hours with me. He was very patient and professional. Jerry made it so easy for me to return my car and lease ano appointment and he ended up spending hours with me. He was very patient and professional. Jerry made it so easy for me to return my car and lease another car. 100% amazing from beginning to end! More
by Kas Firdman
Employees Worked With
November 23, 2021
It was a pleasure to work with Kelly. She was very accommodating and patient and there was no pressure at any point. accommodating and patient and there was no pressure at any point. More
by SEMCLINN
November 23, 2021
Steve David was a pleasure to deal with once again. I have purchased several cars from BMW Of Middleburg/Westlake and each time the staff has taken great care of us! Thank you! have purchased several cars from BMW Of Middleburg/Westlake and each time the staff has taken great care of us! Thank you! More
by BL43
November 21, 2021
Clear and detailed recommendations and suggestions. Expectations were set. I did need to wait longer than what I was told. Expectations were set. I did need to wait longer than what I was told. More
by RL
Employees Worked With
