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BMW of Westlake
Westlake, OH
4,926 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,926 reviews
March 04, 2025
The service was great. The time was acceptable and the customer service was the best that I have every experienced The time was acceptable and the customer service was the best that I have every experienced More
by KENSTOCK428
Verified Customer
March 04, 2025
Kenneth met us shortly after walking in the door when most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wan most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wanted on our X1, and made the overall sales process simple and stress-free. I would definitely recommend him and BMW of Westlake to anyone who is looking for a straightforward car buying experience. The only drawback I saw was with the building itself. Full floor-to-ceiling windows on a south-facing building look nice, but the sun is a menace and prevents workers and customers alike from being able to see what’s between them and the doors. The owners make more than enough money to get some shades for the window. Get it done. More
by Bentley42
March 02, 2025
Corey is awsome at his job, always positive and helpful, can’t say enough good things about him! can’t say enough good things about him! More
by STACEYMINIUM
Employees Worked With
March 02, 2025
They took care of me while my care is getting fixed and put me into a new car (loaner) Brittany is awesome! put me into a new car (loaner) Brittany is awesome! More
by PHILLIP.RIVERA440
Employees Worked With
March 01, 2025
Professional, courteous, polite, and a well-oiled machine from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to me. Customer service to a T. Highly recommend them. More
by TFA6267
Employees Worked With
March 01, 2025
Kelly was very helpful not pushy, she let the sell come to her instead of trying to force the sell, great job! to her instead of trying to force the sell, great job! More
by VERN.RODGERS
February 28, 2025
Our Client advisor was Jimmy Laumer. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. More
by BETH.KALAPOS
Employees Worked With
February 28, 2025
Lack of customer service. Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical markup of the dealership costs. More
by OHLINM1
Employees Worked With
February 28, 2025
Always great services. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. More
by KAYSKODES
February 28, 2025
Very good experience. . buying our car and the service department. Very friendly and helpful . Thank you . buying our car and the service department. Very friendly and helpful . Thank you More
by SCOTTMCOLE59
Employees Worked With
