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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,745 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,745 reviews

May 04, 2024

It is always a great experience to shop at DCH Toyota. Melissa is so helpful, knowledgeable, and friendly. Kevin is also a professional who is very easy to do business with. More

by susanrotolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

DCH Wappingers Falls Toyota responded

We're glad you had a great experience at DCH Toyota! Melissa and Kevin were helpful, knowledgeable, and friendly. If you need anything else, feel free to reach out. Thanks for your business!

May 04, 2024

Very professional staff and courteous. Had my car ready in a timely manner, feedback was thorough as well. Appreciated the car service taking me to and from work. More

by Kjm849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're glad you found our staff professional and your car ready on time. Providing convenient services like transportation is important to us. Let us know if you need anything else!

May 03, 2024

Waiting time was too long. Everything else good. Advisor great. This 15 word minimum is ridiculous More

by CINDY.EMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
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May 04, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback, and we're sorry to hear about the long wait time. We'll address this internally. Thank you for acknowledging our great advisor. If you have further concerns, feel free to reach out.

May 03, 2024

DCH wappingers toyota has and always will be the premier Toyota dealership in the Hudson Valley. Their service is thorough and welcoming. Pricing and selection are the best around. More

by DAN_LO15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We're honored to be your top Toyota dealership in the Hudson Valley, offering thorough service, the best pricing, and selection. We appreciate your support and look forward to serving you in the future!

May 03, 2024

This is the third car my family has bought from DCH Toyota and as always it was a great experience! More

by AKay
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in us! We're thrilled to have served your family three times. Enjoy your new car!

May 02, 2024

Tom Hackett is very easy to work with and listens to his customers. Taking my vehicles (I have two) to Toyota is a very easy process. More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback! It's wonderful to hear that Tom provided you with excellent service and attentive listening. Making the process easy and seamless for our customers is always our goal, and we're glad to know we've achieved that for you. Thank you for entrusting us with the care of your vehicles, and we look forward to continuing to serve you and your vehicles in the future!

May 02, 2024

I have never been unhappy with the service delivered, but the appointment lead time I had become ridiculous. I had to wait 3+ weeks for an oil change and tire rotation. More

by MRAYNOR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

8:00am appointment. Car wasn’t even looked at at 3:30pm when I was dropped off thinking it would be completed. Why make an appointment? More

by DWright
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

Agent did not read my notes in the appointment reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. More

by Shepherd.Niall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 02, 2024

DCH Toyota of Wappingers is a first class dealership. They treat you with respect from the time of sale, to service, and to when you are ready for your next vehicle. They remember who you are. More

by OGHAIT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear that you had such a positive experience with us at DCH Toyota of Wappingers! Providing exceptional service and building lasting relationships with our customers is what we strive for. Thank you for your kind words and for choosing us as your dealership of choice. We look forward to continuing to serve you in the future!

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