DCH Wappingers Falls Toyota

Last month Battery died. Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was m Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was miscoded and I was charged $83.00. Then I went in this month for oil change and tire rotation. Was told I had to pay for tire rotation. I have a service contract where this is included. Rep said no and I had to speak to manager which I did. He advised I did have free rotation. Why are the reps trying to rip me off??? I am a loyal customer. Only bring my car to dealership for service. This is how a loyal customer is treated?? Not anymore. I will not do business with Toyota. More

The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in addition to the multi point inspection I was very pleased with the service I received from Wappingers Toyota. More

I cannot fully express my gratitude and the confidence in Zion . From the moment we met my experience was one of comfort and professionalism. Bob was also very professional with his knowledge of filling out Zion . From the moment we met my experience was one of comfort and professionalism. Bob was also very professional with his knowledge of filling out all the final paperwork and warranties. I will recommend DCH Toyota to my friends and family. More

Tom is a top notch service advisor. Pleasure to deal with !! Make sure you hold on to him !! Pleasure to deal with !! Make sure you hold on to him !! More

Chris was very professional and personable. He was a good listener as to what my needs were and was never pushy, which I hate with sales people. He took his time to explain certain features of He was a good listener as to what my needs were and was never pushy, which I hate with sales people. He took his time to explain certain features of the car that I was not familiar with and overall, I was extremely satisfied with his services. More

Joe DeGroodt was very helpful. Made the process easy and fast. Very helpful and knows his stuff! Made the process easy and fast. Very helpful and knows his stuff! More

Excellent buying experience! Would definitely recommend and will return for service and my next vehicle. Would definitely recommend and will return for service and my next vehicle. More

My service advisor Matthew Rivera was very helpful and professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with t professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with technician Devon Daly, gave me solid information on other maintenance I need based on the mileage of the vehicle. I appreciate the level of service I received and will return for future maintenance. More

Toyota care done. However, AWD has malfunctioned, check engine light is on and they couldn’t find problem. Have another appointment for more “diag” However, AWD has malfunctioned, check engine light is on and they couldn’t find problem. Have another appointment for more “diag” More

Matt was very helpful and professional with his work, thanks you to all service team. thanks you to all service team. More