Ferman BMW
Palm Harbor, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Very professional and knowledgeable staff. Management has a grasp of the whole deal process, very little waiting time. Management has a grasp of the whole deal process, very little waiting time. More
They provided excellent customer service and made the whole car buying experience very easy and almost enjoyable. I say almost because it's hard to enjoy the process of buying a car, but this was actuall whole car buying experience very easy and almost enjoyable. I say almost because it's hard to enjoy the process of buying a car, but this was actually a great experience, and I'd come back to Ferman next time. We very much appreciated the help we got from Joshua Daniel (sales) and Joe Cleaver (finance). More
Had requested loaner but told it would need to be rental and I’d have to go to rental company to pick it up. I had appointment but was not called until 20 minutes after appointment, at which time I went and and I’d have to go to rental company to pick it up. I had appointment but was not called until 20 minutes after appointment, at which time I went and asked how long and found my guy. He suggested I just wait for the car, which I did. It took a little longer than he thought. Since I work full time, just was not a great experience. More
Too expensive did not tell me over the phone that my car is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in More
I know I can rely on this dealership for service! My Service Advisor is the best! My Service Advisor is the best! More
Dan at Ferman BMW was great. He was awesome communicator throughout the car buying process, thank you so much. He was awesome communicator throughout the car buying process, thank you so much. More
This review is not about Sal, the customer service rep. He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that should've never needed replacing. Also, failure caused by a problem I alerted the service department to at least twice over the past few years. Shouldn't luxury vehicles have the best warranties in the business? They don't. And I found out why. More
your pricing is fair, no price gouging as some of your competitors are doing. moved through the closing process in a timely manner. everyone very helpful and professional. good overall experience. definit competitors are doing. moved through the closing process in a timely manner. everyone very helpful and professional. good overall experience. definitely recommend. More
We got in and out quickly — enjoyed the efficiency of the purchase. Sales rep was knowledgeable but also arrogant. No one wished us well, thanked us or even noticed us after we finished with the paperwork an purchase. Sales rep was knowledgeable but also arrogant. No one wished us well, thanked us or even noticed us after we finished with the paperwork and left the building. Follow up after the sale was weak at best. More
Robert C. is incredibly helpful. There was absolutely zero pressure. The entire team was great to work with. is incredibly helpful. There was absolutely zero pressure. The entire team was great to work with. More