Ferman BMW

Exceptional experience all the way around. Particularly need to single out Alex Wolf who was extraordinary in every way. Made a 20 hour round trip based on a sense of trust in him and the entire experience need to single out Alex Wolf who was extraordinary in every way. Made a 20 hour round trip based on a sense of trust in him and the entire experience (and his sense of humor) exceeded all expectations. The dealership is spotless, efficient and friendly. Car buying can be a challenging experience, but the customer service that I witnessed was comforting and refreshing. Gonna have to change the old definition of "Used Car Salesman"!! ;<) Wish I didn't live so far away. More

Repair was not completed properly and I had to return to complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. More

The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More

Great service department, this is my first choice for BMW service in the Tampa area (out of the 3 dealers near me). The service department here is the best hands down. service in the Tampa area (out of the 3 dealers near me). The service department here is the best hands down. More

Everyone was so nice there! I took my car in for a recall notice and they got the job done quickly. My car runs great and it's safer now with the new airbag. notice and they got the job done quickly. My car runs great and it's safer now with the new airbag. More

Good experience w the Dealer; professional Sales Staff... Alex was very helpful in getting us into the vehicle of our preference at a good and fair price. Alex was very helpful in getting us into the vehicle of our preference at a good and fair price. More

This review was written while sitting in the waiting room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks w room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks weekly and they find it acceptable that have to come in and get service. They do “fix it”. But then it all falls apart. What’s funny is that I get texts while my car is in the shop asking about it LAST service and if I was satisfied. Well ... shocker I am not. No one seems to understand the issue.... if I got a rental care while it gets “fixed” that’s ok ... The service center needs an overhaul. While I understand BMW (as a company) has to make decisions about how this works ... the dealership is NOT helpful in this process. I am on my own to file my own lemon law paperwork. I even offered to pay to get this car out of my life ... apparently that is not an option either. It’s funny once they sell you a car they don’t want to sell you another one? It appears low tier and uneducated people are making informed decisions about how make a customer happy. If you want to drop big money on a car. Please don’t do it it here. Your happiness will turn into a frown and your life will be upside-down. These are my own personal opinions please do not materially rely on them to influence your decision. Again this is related to my experience and yours maybe different. More

I currently own two 3-Series cars, both purchased and serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, go serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, got the work order done quickly so I was on my way, and the car was ready at the agreed upon time. The service was done to my satisfaction and the service advisor called me the following day to ensure I was satisfied. That's why I'll continue to have my cars serviced at Ferman. More

Outstanding customer service & professionalism. I really enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. More