Five Star Ford

Satisfied F150 Buyer - AGAIN! This is the SECOND F-150 I purchased from Danny Trauth because I was so satisfied with the sales experience the first time. And, just like before, Da This is the SECOND F-150 I purchased from Danny Trauth because I was so satisfied with the sales experience the first time. And, just like before, Danny made it happen. This F-150 was for my son, so I had different needs in a vehicle than before. Danny listened to me, understood what I was looking for this time, and found the perfect vehicle for me. Purchasing a new vehicle is a big decision, and a lot of money is exchanged. Therefore, I am extremely cautious in the process and I expect a lot from my Salesman and dealership. Danny once again distinguished himself above the competition and made it happen. Danny knows the vehicle, listened to me, understood what I wanted, and made the deal happen. Thanks again for making the deal happen!! More

Five Star Ford rocks! Great customer service from Dylan Maples and the entire sales and finance team. As a repeat customer I can always count on a great car buying experien Great customer service from Dylan Maples and the entire sales and finance team. As a repeat customer I can always count on a great car buying experience at Five Star Ford. More

Raptor search I had been researching a new truck purchase for over 6 months; my current truck was an 2005 F250 that I was in love with so this was a hard decision. I had been researching a new truck purchase for over 6 months; my current truck was an 2005 F250 that I was in love with so this was a hard decision. After researching and driving several makes and models I determined to purchase an F150 Raptor. Knowing there are a limited number my expectations were low and had mentally prepared myself for a let down. Bob greeted me at the door, after a short discussion, informed me this decision had to be made by his sales manager. Within 10 minuets he was back and we had a deal! This was my second Ford dealership to visit that day and the two experiences were polar opposite. At my first stop they didnt even get my name and blew me off. The following day we retuned for paperwork and to pick up the vehical. Again, the staff was outstanding! The "Tut" experience was quick and painless, Jimmie came over to help set up the electronics and both Managers (Gary and Josh) personally visited my wife and I and thanked us for our business. I would like to point out that 5 Star Ford is not the closest dealership to my home but something is different here. Many of the employees have been around for many years. As we were leaving I was thanking Josh and complementing him on his team and he thanked me for my return business. I also found myself at 5 Star 13 years ago and upon reflection recalled this was the only queston Bob asked me prior to going to his Management team. I believe when you have a happy staff it is reflected in you business model. Customers can see this when they walk in the door. We are currently a 7 car family and my recent experience at 5 Star was one of the easiest and best I have had. More

Awesome!!! Crystal Sanders did a wonderful job and helping us buying a new truck. She makes carbine easy she’s trustworthy and she listens. We have taken all of Crystal Sanders did a wonderful job and helping us buying a new truck. She makes carbine easy she’s trustworthy and she listens. We have taken all of our fleet buy into Crystal More

Extremely Helpful John was excellent. We test drove one vehicle, sat in another and he took the time to compare features and colors for several others. Only one had the John was excellent. We test drove one vehicle, sat in another and he took the time to compare features and colors for several others. Only one had the color I preferred with the correct features. The only problem was that the keys were missing. I decided to give John a challenge and I purchased the vehicle without a set of keys 😁. Tut made the financing portion of the sale comfortable. I was adamant about not raising my current payment and he patiently worked with me. I even learned how to sign a proper signature 😉 I was told that he gave me one of the best send offs over the intercom. When I picked up my vehicle, John was not immediately available. Chrystal met with me and explained what to expect. Thank you for making my experience fun and painless! More

Best Service EVER!!! My husband and I needed to find a car for my mother. She is on a fix income and needed something reliable to run around town with...Crystal found th My husband and I needed to find a car for my mother. She is on a fix income and needed something reliable to run around town with...Crystal found the best car we could have ask for. When we were ready to purchase, Crystal was out, so she had John Little step in...and he took great care of us. The teamwork was incredible. We are new to Texas and was not familiar with the process on buying a car, but between Crystal and John, it was so easy. WE WILL BE BACK!!!! More

Made the process so easy and stress free!! I am a working mom with a busy schedule so my time to spend at the dealership was limited. Crystal took my requirements and found me the perfect new E I am a working mom with a busy schedule so my time to spend at the dealership was limited. Crystal took my requirements and found me the perfect new Expedition. It was a painless process to talk through all the options. Crystal also made the negotiations easy, simple, and clear to understand. Her partner John Little ensured the day I picked up the vehicle and signed the papers was quick and easy with no surprises. Crystal has been very responsive to any questions I had on my new car. I love my Expedition and would recommend Crystal to others looking for a new Ford! More

Very Attentive salesman and team We came in to look at vehicles about 1.5 months before our purchase and John by far exceeded our expectations and really listened to us. We ended up We came in to look at vehicles about 1.5 months before our purchase and John by far exceeded our expectations and really listened to us. We ended up coming back and purchasing from him and 5-star. Would recommend John and the dealership for sure. More

Great Experience buying from 5 Star Ford I want to say thanks to Mr Juan Hernandez who has the best customer service, I talked to him that i really wanted to buy a new F150 and I explained to I want to say thanks to Mr Juan Hernandez who has the best customer service, I talked to him that i really wanted to buy a new F150 and I explained to him my situation and he made it happened. More

Five Star Ford Lived up to Reputation and Expectations We've been customers of Five Star Ford for 14 years.Needing to replace our 2005 Super Duty King Ranch, we went there to meet Rick Dike who had corresp We've been customers of Five Star Ford for 14 years.Needing to replace our 2005 Super Duty King Ranch, we went there to meet Rick Dike who had corresponded with us online ahead of our visit. He already had the exact truck we wanted ready to drive. After our test drive Rick showed us all the numbers behind the total price, including the trade-in. (Because the 2005 was already in the service department he had been able to appraise it ahead of our visit.) Our visit with Bubba Smith in the finance department went quickly (and we were pleased to learn that we had mutual friends). Then we were introduced to Sync Manager Jimmie Mathews who demonstrated every bell and whistle on our new truck, answering every -and I mean every - question (technology has changed dramatically since 2005 on the Super Duty). The after-market department added a couple of options we wanted and had the truck ready on schedule with a full tank of diesel and away we went. Very nice experience. More