Five Star Ford

Awesome experience Jim made the car buying experience very enjoyable. He was laid back and not pushy. I would buy another car from him. The staff was very easy to work Jim made the car buying experience very enjoyable. He was laid back and not pushy. I would buy another car from him. The staff was very easy to work with More

Yes and NO Marisa Thompson couldn't have been more helpful nor nicer. Really enjoyed working with her. Our bad experience came at financing. The young man who Marisa Thompson couldn't have been more helpful nor nicer. Really enjoyed working with her. Our bad experience came at financing. The young man who finally helped us was efficient and pleasant BUT there were several people who were taken ahead of us to sign papers. The night manager or whoever he was, was not helpful and became abrupt. We had traveled nearly 100 miles to work with this dealership and were tired and wanted to go home. If we hadn't already turned in our leased car we would have gotten up and left. This is the only reason for just 4 stars. Rating would have gone up if better treatment at financing. Would have gone down if we could just rate the wait, after being told it would be quick and others hadn't been taken before us. Still steamed over the wait in financing. More

New Vehicle Purchase I had a pleasant experience trading in my previous purchase from Five Star for a new 2018 Ford Fusion. Alfred and David were very helpful throughout I had a pleasant experience trading in my previous purchase from Five Star for a new 2018 Ford Fusion. Alfred and David were very helpful throughout the entire process! More

New Auto Purchase Experience I had a very pleasant, stress free experience dealing with Five Star Ford's Jeff Smith. Everyone was very pleasant and answered all of my questions. I had a very pleasant, stress free experience dealing with Five Star Ford's Jeff Smith. Everyone was very pleasant and answered all of my questions. More

Very helpful, informative and easy - 2018 F150 XLT This is the 4th F150 in 3 years I have bought from the dealer and each time, found the experience easy, straight forward and worth my time. From sales This is the 4th F150 in 3 years I have bought from the dealer and each time, found the experience easy, straight forward and worth my time. From sales, to after market, to financing, once again my experience was without issue, very helpful and easy to get done. More

Quick and efficient-how car buying should be We had a horrible experience at another Ft Worth dealership a few days before contacting Jim Rich at Five Star. A deal was made via email, but at th We had a horrible experience at another Ft Worth dealership a few days before contacting Jim Rich at Five Star. A deal was made via email, but at the dealership the terms started changing. My wife and I decided we should find another place for our car buying business. Luckily, a friend suggested I contact Jim Rich at Five Star. He accepted our previous deal and said he would work with us on our trade-in and financing (which we had in place). He found the Expedition we were looking for and brought it to his dealership. We visited the dealership to check out the SUV. They matched our trade-in and financing so we shook hands and started the process. Everyone was quick and efficient. Loved the experience and will definitely use Jim for future car purchases. Five Star definitely earned our 5 star rating. More

They had my business. Now they have my trust. I bought a used Lincoln from them. I was heartbroken when the “check engine” light came on a week later. Five Star took care of it at no charge. I lov I bought a used Lincoln from them. I was heartbroken when the “check engine” light came on a week later. Five Star took care of it at no charge. I love my car and I will be delighted to return to Five Star when it’s time to buy the next one. More

Ford F-150 Lariat Purchase Jason Howell is far and away the best salesman I’ve dealt with on purchasing a vehicle. He was very upfront and honest and answered all my questions i Jason Howell is far and away the best salesman I’ve dealt with on purchasing a vehicle. He was very upfront and honest and answered all my questions in a direct and professional manner. I did a lot of research on buying the Lariat and dealt with other dealerships in the area during the process. I bought my new truck at 5 Star because of Jason. I’m going to recommend him to my friends and associates. More

Spectacular Dealership This is the second time I have purchased a new truck from Five Star Ford and always a GREAT experience! I always recommend them to friends! The dealer This is the second time I have purchased a new truck from Five Star Ford and always a GREAT experience! I always recommend them to friends! The dealership staff is always taking care of your needs! More

Pleasant experience Everyone was very helpful through the process of purchase. (I have no problem in offering a sincere compliment to the staff members at Five Star F Everyone was very helpful through the process of purchase. (I have no problem in offering a sincere compliment to the staff members at Five Star Ford for their courteous assistance in the purchase of our vehicle, However I hold total disdain for this review company that refuses to allow a simple compliment as an answer and demands I write a long drawn out statement before they will allow a customer to submit a review.) More