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Hartford Toyota

Hartford, CT

4.6
3,773 Reviews
At the foundation, or should we say chassis, of Hartford Toyota Superstore is a desire to bring drivers in the greater Hartford area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Toyota models such as the Camry, Prius, Corolla, Highlander and Sienna, and mint-condition used cars.
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135 West Service Road

Hartford, CT

06120

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Showing 3,773 reviews

May 08, 2023

Quick easy Shut up on time quick to check in. Discuss a few options left the truck got the car when I was ready. Everything worked out well. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Idkq
May 10, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, Dan, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

May 06, 2023

Service charges absorbinant fees for every thing and do not liver up to service contracts or warranties. I find them to be so dishonest and rude that I would never use them again or never purchase a car at More

by Klemkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Elliot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

May 06, 2023

very expensive, they fixed something for me and it did not solve the problem, when I went to have it checked again it turned out to be something else and more expensive. wasted money. More

by mcanessa417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Muniz
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

May 05, 2023

Very professional staff. I appreciated the fast and simple car buying process. Clear communication allowing paperwork portion to go smoothly. More

by bramos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andie Montanez
May 05, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

May 04, 2023

Ben and the Guy were incredible to work with and made the transaction quick (approximately one hour) and easy. Simply a pleasure to work with Hartford Toyota. More

by holiday.enterprises
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

May 02, 2023

U guys are awful, i will be going to a different toyota from now on More

by Oliviagpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chip Benyi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard McAllister, Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Myta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Esposito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Elliot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janice Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Estelle Percoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

May 02, 2023

Omar Rivera was super helpful through the entire process if I could give him over 5 stars I would. He went above and beyond for us. Highly recommend More

by colga913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andie Montanez
May 02, 2023 -

Hartford Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Hartford Toyota! The Team at Hartford Toyota

May 01, 2023

Everyone was very nice and extremely personable. Omar made the experience very easy and made you feel comfortable with the process. More

by Tay_sk8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

April 29, 2023

Everything went smoothly. Noticed a headlight was out and tacked on an emissions test last- minute. Shuttle/uber Drop-off appreciated. More

by Jacklshapiro44
Recommend Dealer
Yes
May 01, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

April 29, 2023

Ask for JEANETTE, she is the best! She is amazing and made the process really smooth. I can honestly say she went above and beyond for me. Overall great experience and great customer s More

by SHirley_f_rivas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jeannette and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

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