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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,949 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,949 reviews

March 19, 2025

my communication with Charles was excellent. He was a great service advisor to work with. More

by charlotteh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

March 17, 2025

Service department is efficient at getting customers in quickly. Courteous reception and a great follow up. More

by Cogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2025

This is the second car I have bought from Fred. I love the Buick Encore they are fun to drive. The turbo engine makes them fast and the 18’ tires are nice smooth ride. More

by GRIFFDR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 16, 2025

Good Constumer service… we really enjoy shopping the new car .. definitely I am recommend thanks and thanks More

by amorcito1123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian “ Costa Rica “ sales person ..
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Mar 22, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our ca More

by Colecolekim80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 14, 2025

They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. More

by BRANDON@BIGCHROME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
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Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. Please reach out to us so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

March 14, 2025

Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention More

by Dora galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Dora, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2025

Victor was amazing and made the experience painless… I will say there were a few salespeople they that didn’t even address me. I like Victor he was unassuming…. More

by FOUNTAINKEY3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2025

Ed is very prompt to respond and Service is always reliable so far from Jim Ellis. Thanks More

by reperry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

March 14, 2025

Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here More

by dre3630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
Report | Print
Mar 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

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